• Creating/Replicating SQL and SAS coding for control reports• Managing our Unix SQL Reporting system – Breakfixes/Report Production• Creating Adhoc reports in SQL based on Business Requirements• Review analytics of current reports to determine trending and areas of improvement• Analytical Process testing of control reports and adhoc projects• Microsoft excel formula comparisons and validation.• Validation of Business Resource Documents annually to ensure the coding and… Show more • Creating/Replicating SQL and SAS coding for control reports• Managing our Unix SQL Reporting system – Breakfixes/Report Production• Creating Adhoc reports in SQL based on Business Requirements• Review analytics of current reports to determine trending and areas of improvement• Analytical Process testing of control reports and adhoc projects• Microsoft excel formula comparisons and validation.• Validation of Business Resource Documents annually to ensure the coding and formula produces the proper results. Show less

• Creating/Replicating SQL and SAS coding for control reports• Managing our Unix SQL Reporting system – Breakfixes/Report Production• Creating Adhoc reports in SQL based on Business Requirements• Review analytics of current reports to determine trending and areas of improvement• Analytical Process testing of control reports and adhoc projects• Microsoft excel formula comparisons and validation.• Validation of Business Resource Documents annually to ensure the coding and… Show more • Creating/Replicating SQL and SAS coding for control reports• Managing our Unix SQL Reporting system – Breakfixes/Report Production• Creating Adhoc reports in SQL based on Business Requirements• Review analytics of current reports to determine trending and areas of improvement• Analytical Process testing of control reports and adhoc projects• Microsoft excel formula comparisons and validation.• Validation of Business Resource Documents annually to ensure the coding and formula produces the proper results. Show less

• Creating/Replicating SQL and SAS coding for control reports• Creating Adhoc reports in SQL based on Business Requirements• Review analytics of current reports to determine trending and areas of improvement• Analytical Process testing of control reports and adhoc projects• Microsoft excel formula comparisons and validation.• Validation of Business Resource Documents annually to ensure the coding and formula produces the proper results.

• Work with the Fraud Risk Control team in reviewing procedure updates and enhancements• Testing new Database roll out• Validating and reviewing controls• Identify process gaps and open action plans for those gaps• Creating risk statements for the new controls that were created• Updating Control Statements to align with Business guidance• Prepared and organized evidence for Controls Testing to ensure the business will pass the test• Reviewing Action Plans to… Show more • Work with the Fraud Risk Control team in reviewing procedure updates and enhancements• Testing new Database roll out• Validating and reviewing controls• Identify process gaps and open action plans for those gaps• Creating risk statements for the new controls that were created• Updating Control Statements to align with Business guidance• Prepared and organized evidence for Controls Testing to ensure the business will pass the test• Reviewing Action Plans to understand what controls they effect and/or creating new controls due to the Action Plan Show less

• Work and resolve Escalated Complaints that come through Executive Office, Escalations, and Correspondence.• Research to find the true root cause of the complaints, also working the case holistically.• Work CFPB cases as well as, working with Senior Management on escalated matters.• Identify process breaks and/or improvements when working EC cases.• Peer mentor/Coach new hires and other peers on my team. • Back Up Unit Specialist – Completing monthly control… Show more • Work and resolve Escalated Complaints that come through Executive Office, Escalations, and Correspondence.• Research to find the true root cause of the complaints, also working the case holistically.• Work CFPB cases as well as, working with Senior Management on escalated matters.• Identify process breaks and/or improvements when working EC cases.• Peer mentor/Coach new hires and other peers on my team. • Back Up Unit Specialist – Completing monthly control validations/RCSAs• Back Up Unit Specialist – Completing daily reporting regarding department statistics• Back Up Unit Specialist – Identify improvements in the Escalated Complaints Department Show less

• Currently review, research, and decision CE tool submissions for Customer Experience Team. • Ensure timely responses are given to the specialists who submitted to the CE tool.• Attend Supply Chain weekly meeting to present any CE tool submissions that may need answers from the process owner. • Member of CCOMs committee.• Review procedures for updates to stay knowledgeable on the topics. • Responsible for Compliance Training Reporting and formatting those reports for the… Show more • Currently review, research, and decision CE tool submissions for Customer Experience Team. • Ensure timely responses are given to the specialists who submitted to the CE tool.• Attend Supply Chain weekly meeting to present any CE tool submissions that may need answers from the process owner. • Member of CCOMs committee.• Review procedures for updates to stay knowledgeable on the topics. • Responsible for Compliance Training Reporting and formatting those reports for the audience. Show less

• Worked and resolved Escalated Complaints that come through Executive Office, Escalations, and Correspondence.• Researched to find the true root cause of the complaints, also working the case holistically.• Identified process breaks and/or improvements when working EC cases and CE tool submissions to submit CCOMs on.

Check our sick line for calls in we have had for the day and send an email out informing the management of those calls.Receive daily timesheets from advisors and update flex with any changes made.Assist the advisors with any vacation issues that may arise for them or issues they have with their schedules.Flex scheduling of Town Halls, Meetings, Huddles, Development, and training. As well as updating flex with site related things such as downtime.Maintained the Supply cabinets on… Show more Check our sick line for calls in we have had for the day and send an email out informing the management of those calls.Receive daily timesheets from advisors and update flex with any changes made.Assist the advisors with any vacation issues that may arise for them or issues they have with their schedules.Flex scheduling of Town Halls, Meetings, Huddles, Development, and training. As well as updating flex with site related things such as downtime.Maintained the Supply cabinets on each side I was on, making sure they were stocked.Created spreadsheets to keep track of FMLA hours and sick time absences.Approved timecards of all the advisors on the six teams I oversee. Complete special projects as requested by my TL or managers involving spreadsheets and word documents.Make my managers aware of any flex issues or absences of their employees and FMLA hrs.Continually strived to improve the processes of our job. Show less

When there was a new team that was formed I helped the transition of my peers to make it easier on them.Became a Walking Coach where I worked directly with the new hires as they came out of training, to help them better understand the job during their first 90 days.Received VIP for five months where I was in the top 10% of my department and also was Rookie of the month from my training class.Became Team Captain and a Mentor of the team I was on and helped out any teammates if they… Show more When there was a new team that was formed I helped the transition of my peers to make it easier on them.Became a Walking Coach where I worked directly with the new hires as they came out of training, to help them better understand the job during their first 90 days.Received VIP for five months where I was in the top 10% of my department and also was Rookie of the month from my training class.Became Team Captain and a Mentor of the team I was on and helped out any teammates if they had any questions.Planned team huddle and other team events such as food days.Helped card members find the best solution based on their needs. Show less

Help customers with their purchases, offer the replacement plans on the products, offer the reward card. Assisted with the Customer Service area in taking the returns for customer and working with the Geek Squad to find the best solution for the customer.

Help the customers with their purchases. Take returns and exchanges, had sales numbers to encourage the customer to sign up for the sears credit card.