Amy Rhoads Email & Phone Number

Lacona, Ia, Us

Works with the internal business units to establish process flows and find efficiencies. Writes project plans and gathers requirements for both new systems and enhancements to existing systems. Conducts quality testing for the development team. Writes use cases and trains business units on how to conduct user acceptance testing. Handles testing errors and works with development on fixes. Schedules approved user acceptance testing to be moved to production. Writes and maintains all documentation on applications.

Des Moines, Iowa Area

Manages a team of nine business analysts. Conducts interviews and makes hiring decisions. Manages the daily pipeline of the team and completes reporting to be provided to senior management. Provides coaching and performance monitoring of employees and team.

Des Moines, Iowa Area

Acts as a liason between business units and vendors. Completes daily processing and quality analysis on daily production. Completes processes to support daily production. Evaluates issues for current production system.. Works together with vendors and project management on projects for system enhancements and changes. Completes testing throughout the development life cycle including implementation to production. Writes service requests and business requirements documents for enhancements and system changes. Called upon as a system expert for the special handling of correspondence staff and management.

West Des Moines, Ia

Evaluates issues for current production system. Completes projects for system enhancements and changes. Provides estimates for system changes. Called upon as a system expert from the functional staff and management.

West Des Moines, Iowa

Team Leader of the system performance team. Provide training and support to new and existing employees. Manages cases and projects that need completed by the team. Work within the development department and the operational area to resolve daily issues as they arise. Write SQL statements and provide ad-hoc query and reporting assistance to address questions and resolve issues. Review daily processing and perform audits against anticipated results. Research and fix nightly abends. Define client requirements and write scope documents. Work with internal and external partners in resolving data exchange issues. Act as a functional subject matter expert for projects. Ensure that programs are thoroughly tested by the user and client and approve the project prior to transitioning changes into production. Coordinate and complete post production testing.

West Des Moines, Ia

Work within the development department and the operational area to resolve daily issues as they arise. Write SQL statements and provide ad-hoc query and reporting assistance to address questions and resolve issues. Review daily processing and perform audits against anticipated results. Research and fix nightly abends. Define client requirements and write scope documents. Work with internal and external partners in resolving data exchange issues. Act as a functional subject matter expert for projects. Completes testing throughout the development life cycle. Ensure that programs are thoroughly tested by the end user and client and approved by the project leader prior to transitioning changes into production.

West Des Moines, Ia

Takes ownership of a number of processes including COBRA, severance, long-term disability, and the active employee and dependent deaths. Answer complex questions on all of the processes as well as take escalated/supervisor calls, training for new employees and focus training for existing employees. Have first hand contact in the form of oral and written correspondence with employees, clients and vendors. Answer incoming calls on HR policies.

West Des Moines, Ia

Answer incoming calls on COBRA benefits, COBRA enrollment, and retiree benefits. Take supervisor calls for COBRA as well as retiree. Process both COBRA and retiree for larger clients. Have first hand contact in the form of oral and written correspondence with employees, clients and vendors.

Computer Programming And Network Management, Information Technology

Education record

Education record

Activities and Societies: National Honors Society, Softball, Business Professionals of America