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Amy Rhoads is a Business Systems Analyst at Athene. She possess expertise in microsoft office, management, microsoft word, project management, microsoft excel and 6 more skills. She is proficient in English and French.
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Business Systems AnalystAtheneLacona, Ia, Us
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Senior Business AnalystObxtek Apr 2021 - Present -
Business System AnalystAureon Feb 2015 - Nov 2021Works with the internal business units to establish process flows and find efficiencies. Writes project plans and gathers requirements for both new systems and enhancements to existing systems. Conducts quality testing for the development team. Writes use cases and trains business units on how to conduct user acceptance testing. Handles testing errors and works with development on fixes. Schedules approved user acceptance testing to be moved to production. Writes and maintains all documentation on applications. -
Assistant Vice President Of Borrower CommunicationsWells Fargo Home Mortgage Jun 2014 - Feb 2015Des Moines, Iowa AreaManages a team of nine business analysts. Conducts interviews and makes hiring decisions. Manages the daily pipeline of the team and completes reporting to be provided to senior management. Provides coaching and performance monitoring of employees and team. -
Business AnalystWells Fargo Home Mortgage May 2011 - Jun 2014Des Moines, Iowa AreaActs as a liason between business units and vendors. Completes daily processing and quality analysis on daily production. Completes processes to support daily production. Evaluates issues for current production system.. Works together with vendors and project management on projects for system enhancements and changes. Completes testing throughout the development life cycle including implementation to production. Writes service requests and business requirements documents for enhancements and system changes. Called upon as a system expert for the special handling of correspondence staff and management.
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Programmer AnalystAdp Jan 2007 - Mar 2011West Des Moines, IaEvaluates issues for current production system. Completes projects for system enhancements and changes. Provides estimates for system changes. Called upon as a system expert from the functional staff and management. -
Business Analyst Team LeadAdp Dec 2004 - Jan 2007West Des Moines, IowaTeam Leader of the system performance team. Provide training and support to new and existing employees. Manages cases and projects that need completed by the team. Work within the development department and the operational area to resolve daily issues as they arise. Write SQL statements and provide ad-hoc query and reporting assistance to address questions and resolve issues. Review daily processing and perform audits against anticipated results. Research and fix nightly abends. Define client requirements and write scope documents. Work with internal and external partners in resolving data exchange issues. Act as a functional subject matter expert for projects. Ensure that programs are thoroughly tested by the user and client and approve the project prior to transitioning changes into production. Coordinate and complete post production testing.
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Business AnalystAdp Sep 2003 - Dec 2004West Des Moines, IaWork within the development department and the operational area to resolve daily issues as they arise. Write SQL statements and provide ad-hoc query and reporting assistance to address questions and resolve issues. Review daily processing and perform audits against anticipated results. Research and fix nightly abends. Define client requirements and write scope documents. Work with internal and external partners in resolving data exchange issues. Act as a functional subject matter expert for projects. Completes testing throughout the development life cycle. Ensure that programs are thoroughly tested by the end user and client and approved by the project leader prior to transitioning changes into production.
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Analyst - Health And Welfare ProcessorAdp May 1999 - Sep 2003West Des Moines, IaTakes ownership of a number of processes including COBRA, severance, long-term disability, and the active employee and dependent deaths. Answer complex questions on all of the processes as well as take escalated/supervisor calls, training for new employees and focus training for existing employees. Have first hand contact in the form of oral and written correspondence with employees, clients and vendors. Answer incoming calls on HR policies.
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Customer Service SpecialistAdp Jan 1998 - May 1999West Des Moines, IaAnswer incoming calls on COBRA benefits, COBRA enrollment, and retiree benefits. Take supervisor calls for COBRA as well as retiree. Process both COBRA and retiree for larger clients. Have first hand contact in the form of oral and written correspondence with employees, clients and vendors.
Amy Rhoads Skills
Amy Rhoads Education Details
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Vatterott CollegeInformation Technology -
Abraham Lincoln High School
Frequently Asked Questions about Amy Rhoads
What company does Amy Rhoads work for?
Amy Rhoads works for Athene
What is Amy Rhoads's role at the current company?
Amy Rhoads's current role is Business Systems Analyst.
What is Amy Rhoads's email address?
Amy Rhoads's email address is am****@****eon.com
What is Amy Rhoads's direct phone number?
Amy Rhoads's direct phone number is +151578*****
What schools did Amy Rhoads attend?
Amy Rhoads attended Vatterott College, University Of Iowa, Abraham Lincoln High School.
What skills is Amy Rhoads known for?
Amy Rhoads has skills like Microsoft Office, Management, Microsoft Word, Project Management, Microsoft Excel, Business Analysis, Training, Customer Service, Strategic Planning, Account Management, Sales.
Who are Amy Rhoads's colleagues?
Amy Rhoads's colleagues are Leshawnda Riley, Ugh Lee, Brian Lancaster, Ed Jesson, Nas Tad, Barbara Johnson, Rene Peña.
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