Amy Rich

Amy Rich Email and Phone Number

Senior Director @ Chick-fil-A Corporate Support Center
United States
Amy Rich's Location
United States, United States
Amy Rich's Contact Details

Amy Rich personal email

n/a

Amy Rich phone numbers

About Amy Rich

Values-oriented business leader with over 20-years proven business experience in people leadership, operations, and strategic planning.

Amy Rich's Current Company Details
Chick-fil-A Corporate Support Center

Chick-Fil-A Corporate Support Center

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Senior Director
United States
Amy Rich Work Experience Details
  • Chick-Fil-A Corporate Support Center
    Senior Director
    Chick-Fil-A Corporate Support Center
    United States
    View
  • Chick-Fil-A Corporate Support Center
    Senior Director
    Chick-Fil-A Corporate Support Center Oct 2023 - Present
    Atlanta, Ga, Us
    Leadership of Launch Support ProgramsIncluding the LDP Program, Field Talent Staff trainer Program, Tech Advisor program
    View
  • Chick-Fil-A Corporate Support Center
    Area Director, Southeast Region
    Chick-Fil-A Corporate Support Center Sep 2020 - Oct 2023
    Atlanta, Ga, Us
    Leadership of the cross-functional Area Support Team representing over $1 billion in annual sales revenue. Lead creation of strategies, annual planning, collaboration and problem solving, and crisis management. Responsible for franchisee selection and operational oversight across multi-state region.
    View
  • Chick-Fil-A Corporate Support Center
    Team Director, Southeast Region, Field Operations
    Chick-Fil-A Corporate Support Center Sep 2017 - Aug 2020
    Atlanta, Ga, Us
    Team Director for area of Chick-fil-A (Georgia) including people and team leadership, selection of Chick-fil-A Franchise Operators, restaurant operations oversight.
    View
  • Chick-Fil-A Corporate Support Center
    Director Of Planning And Strategy, Field Operations
    Chick-Fil-A Corporate Support Center Nov 2015 - Sep 2017
    Atlanta, Ga, Us
    Led annual planning process for the Field Operations function, including leading special leadership initiatives. Designed and implemented Franchise Operator Listening project with Patrick Lencioni and the Table Group.
    View
  • Chick-Fil-A Corporate Support Center
    Director Of Quality Strategy And Improvement
    Chick-Fil-A Corporate Support Center Apr 2012 - Nov 2015
    Atlanta, Ga, Us
    Stood up Quality Strategy and Improvement function within Field Operations, including restaurant quality and customer experience assurance programs and external audits with companies like Steritech, Ecosure, CMX. Co-designed strategy and deployment for new Food Safety evaluation program. Developed strategic communications and training for quality and customer experience improvement.
    View
  • Chick-Fil-A Corporate Support Center
    Manager, Learning And Development
    Chick-Fil-A Corporate Support Center Nov 2007 - Apr 2012
    Atlanta, Ga, Us
    • Created and implemented innovative system for Grand Opening training at all new locations (Chick-fil-A Certified Trainer Program/Grand Opening Certified Training Program)• Led the New Franchisee Training program and training team (FRL)• Oversaw the Spanish language restaurant training materials translation process and contractors• Created chain-wide training and development programs to improve restaurant performance• Led teams of training professionals responsible for various programs and training classes• Honed public speaking skills through training and speaking to groups of all sizes, from 10 to 3,000+ people
    View
  • Self-Employed
    Business Owner
    Self-Employed Dec 2005 - Oct 2007
    Provided Spanish language services and consulting for companies seeking to connect with Spanish-speaking employees and customers, including oversight of outsourced translation services and creation of custom brand glossary.

Amy Rich Education Details

  • Georgia Institute Of Technology
    Georgia Institute Of Technology
    Mba
  • Berry College
    Berry College
    International/Global Studies
  • Universidad De Costa Rica Ucr
    Universidad De Costa Rica Ucr
    Certificate In Spanish

Frequently Asked Questions about Amy Rich

What company does Amy Rich work for?

Amy Rich works for Chick-Fil-A Corporate Support Center

What is Amy Rich's role at the current company?

Amy Rich's current role is Senior Director.

What is Amy Rich's email address?

Amy Rich's email address is ar****@****mni.org

What is Amy Rich's direct phone number?

Amy Rich's direct phone number is +140476*****

What schools did Amy Rich attend?

Amy Rich attended Georgia Institute Of Technology, Berry College, Universidad De Costa Rica Ucr.

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