Designed and implemented updated Deviation and CAPA Reporting procedures, including writing and training SOPs.Investigate and report on Deviations and CAPAsDesigned and implemented Monthly KPI Report, utilising PowerBI, enabling performance analysis and driving continuous improvement in team procedures.SME on Artwork Management Database (Microsoft Sharepoint based)

• Responsible for Artwork Studio Quality Team - 2 direct reports• Reviews and performance management of the team• Training requirements as required for the team• Manage external/internal customer queries and complaints• Manage changes within the Artwork Change Management System. Delivering artwork change projects right from initiation and planning, through to implementation• Train new users on the Artwork Change Management System• Administrator and Subject Matter Expert… Show more • Responsible for Artwork Studio Quality Team - 2 direct reports• Reviews and performance management of the team• Training requirements as required for the team• Manage external/internal customer queries and complaints• Manage changes within the Artwork Change Management System. Delivering artwork change projects right from initiation and planning, through to implementation• Train new users on the Artwork Change Management System• Administrator and Subject Matter Expert of the Artwork Change Management system• Dealing with artwork status queries from planners and manufacturers, including artwork version control/implementation• Sourcing and sending of approved artwork to planners/release sites/QPs• Monitoring of quality of service provided by design team, with a focus on continuous improvement of processes• Organisation and attendance of meetings, inspections, reviews and Audits as required• Produce and distribute Monthly Quality Metrics report• Working with proof readers across the organization to ensure high standards are applied consistently Show less

• Work closely with our Commercial, Supply Chain, Operations and Third Party site teams to manage a broad range of projects relating to the transfer of existing products between our sites (for manufacturing and packing), new product launches (packed, line extension and reformulation of existing products) and R&D activities. • Drive forwards my assigned projects across the full project lifecycle: scoping the project, identifying deliverables and milestones, developing project plans, gaining… Show more • Work closely with our Commercial, Supply Chain, Operations and Third Party site teams to manage a broad range of projects relating to the transfer of existing products between our sites (for manufacturing and packing), new product launches (packed, line extension and reformulation of existing products) and R&D activities. • Drive forwards my assigned projects across the full project lifecycle: scoping the project, identifying deliverables and milestones, developing project plans, gaining sign-offs, managing risks and conflicts, driving the projects to deadline and overseeing relevant budgets. • Liaise with contacts across the business to keep key stakeholders updated with relevant information (e.g. proposed market release dates) and present business cases and feasibility studies to gain approval for new projects. • Plan and manage project closeouts, establishing effective evaluation metrics; use the results to help continuously improve our project management procedures and framework. Show less

• First point of contact for external/internal customer queries and complaints• Manage changes within the Artwork Change Management System. Delivering artwork change projects right from initiation and planning, through to implementation.• SME for Artwork Management Database used in the Artwork Studio• Dealing with print proofs received from manufacturers, including proof reading and liaising with markets• Acting as Artwork Coordinator, ensuring artwork projects… Show more • First point of contact for external/internal customer queries and complaints• Manage changes within the Artwork Change Management System. Delivering artwork change projects right from initiation and planning, through to implementation.• SME for Artwork Management Database used in the Artwork Studio• Dealing with print proofs received from manufacturers, including proof reading and liaising with markets• Acting as Artwork Coordinator, ensuring artwork projects are correct and delivered to schedule• Carrying out First Proof Checks on all artwork created in the Studio• Sourcing and sending of approved artwork to planners/release sites/QPs.• Monitoring of quality of service provided by design team with a focus on continuous improvement processes.• Collecting KPI data, monitoring KPIs, and creating KPI reports, focusing on the maintenance and improval of high quality standards.• Monitoring Non Conformance within the Studio and with external suppliers and markets, including writing Non Conformance Reports and CAPAs• Organisation and attendance of meetings, reviews and Audits as required• Dealing with artwork status queries from planners and manufacturers• Proofreading artwork against request information and collecting data before artwork is released for Market proof reading.• Working with proofreaders across the organization to ensure high standards are applied consistently• Support and assist other roles when required• Application of approved artwork procedures to all activities both within the organisation and with external parties.• Be aware of and able to apply GMP, GXP, SOP, and other approved procedures to all activities both within Studio and in communication with external parties. Show less

Actavis (now Accord Healthcare)First point of contact for external/internal customer queries and complaints, liaising between Artwork Studios, local markets and internal and external suppliers.• Managing the Artwork Studio Customer Service mail inbox, responding to all queries from internal and external customers quickly and efficiently, and within 24hours of receipt.• Proof reading all artwork created in the studio, checking it against the request and… Show more Actavis (now Accord Healthcare)First point of contact for external/internal customer queries and complaints, liaising between Artwork Studios, local markets and internal and external suppliers.• Managing the Artwork Studio Customer Service mail inbox, responding to all queries from internal and external customers quickly and efficiently, and within 24hours of receipt.• Proof reading all artwork created in the studio, checking it against the request and established working processes and requirements, within 24hours of receipt, before it is submitted for Market proof reading.• Recording and trending data from First Proof Checks, and other processes when required, to be fed into the QMS.• Managing own workload to enable proof reading and emails to be answered within the required deadlines, and being flexible to support and assist other QC roles when required• Monitoring timelines of artworks, communicating with, and escalating issues to, contract managers/global planners/supply chain.• Sourcing and sending of approved artwork to planners/release sites/QPs.• Monitoring quality of service provided by QC and focusing on finding and implementing continuous improvement processes.• Organise and attend meetings, reviews and audits as required• Be aware of and able to apply GMP, GXP, SOP, and other approved procedures to all activities both within Studio and in communication with external parties. Show less

One of only 6 women to win Formula Woman after over 800 women from 28 different countries were assessed on driving skill and ability, fitness, media skills and racing knowledge. I am so proud to have achieved this without experience in Motorsport or a large financial backing, becoming a member of the Formula Woman Racing Team based purely on my own merit.The 6 winning drivers will go on to race in the GT Cup Championship, in the Formula Woman team, driving 2 McLarens with the support of… Show more One of only 6 women to win Formula Woman after over 800 women from 28 different countries were assessed on driving skill and ability, fitness, media skills and racing knowledge. I am so proud to have achieved this without experience in Motorsport or a large financial backing, becoming a member of the Formula Woman Racing Team based purely on my own merit.The 6 winning drivers will go on to race in the GT Cup Championship, in the Formula Woman team, driving 2 McLarens with the support of McLaren Customer Racing. A dream come true, as I've wanted to be a Racing Driver since I was a little girl.But I'm not only going to be racing for myself - "If she can see it, she can be it" is a vital concept that if girls can see themselves represented then that gives them the belief that their dreams are attainable. If I had grown up seeing women as professional racing drivers, I would have seen it as an attainable career rather than the pipe dream I reduced it to. It is so important to increase the representation of women in traditionally male-dominated spheres such as motorsport so that we can encourage the girls of today to get involved and become the stars of the future. If I can inspire just one girl out there to follow her dreams, I would be so proud. Show less

• Responsible for providing an efficient and thorough administrative service in relation to North Devon Homes’ asbestos policies and procedures. • Responsible for self managing my own workload, giving regular progress updates and KPIs to Line Manager, requiring excellent time management and organisational skills. • Receiving and collating all asbestos information (surveys and samples) gathered by in house and external surveys, and inputting this information onto the asbestos database in… Show more • Responsible for providing an efficient and thorough administrative service in relation to North Devon Homes’ asbestos policies and procedures. • Responsible for self managing my own workload, giving regular progress updates and KPIs to Line Manager, requiring excellent time management and organisational skills. • Receiving and collating all asbestos information (surveys and samples) gathered by in house and external surveys, and inputting this information onto the asbestos database in Keystone. • Running and producing asbestos reports to provide essential safety information to contractors working in our properties. • Working closely with colleagues and liaising with external contractors to ensure that all relevant paperwork and reports are produced to coordinate with works start dates.• Managing and reforming the permissions and modifications requests process – receiving applications, analysing asbestos data, liaising with surveyors, producing asbestos reports, communicating with customers.• As the asbestos procedures and policies have undergone a major overhaul at North Devon Homes, I have had the opportunity to be involved in shaping new procedures and have had input into the processes which will be put in place in the future. I have been able to analyse the current processes and suggest changes and refinements to improve working methods. • I have researched, trialled and implemented new software to help produce floorplans for asbestos surveys. • I have redesigned the filing and storage methods of all our asbestos data on the company server and asbestos database, making the information more easily accessible to other members of staff. • I have designed a new informational leaflet regarding asbestos, which is distributed to all customers.• I have assisted in implementing new technology to complete asbestos and stock condition surveys, writing procedures and accompanying surveyors on visits. Show less

• Managing cyclical maintenance contracts including gas servicing, smoke alarm servicing and chimney sweeping contracts. This involved, among other things; monitoring and recording data provided by contractors to keep servicing records up to date; contacting customers to make appointments for work to be done; closely monitoring contracts to ensure that the company’s responsibilities are carried out and performance targets are met within deadlines and that contractors are carrying out work in… Show more • Managing cyclical maintenance contracts including gas servicing, smoke alarm servicing and chimney sweeping contracts. This involved, among other things; monitoring and recording data provided by contractors to keep servicing records up to date; contacting customers to make appointments for work to be done; closely monitoring contracts to ensure that the company’s responsibilities are carried out and performance targets are met within deadlines and that contractors are carrying out work in line with the contracts.• Using the ROCC software system daily, reconciling contractor’s job reports and raising jobs. • Reporting monthly KPIs regarding CP12 performance.• Establishing and maintaining good working relationships with contractors was essential, liaising with them on a daily basis to ensure that work relating to these contracts is carried out on time. Arranging and attending regular contracts meetings.• Dealing with difficult customers daily, providing excellent customer service whilst meeting company performance targets. • Being responsible for commencing legal action to avoid LGSR expiry. This involved instructing solicitors to send warning letters to tenants and in some cases collecting and presenting information to support injunctions sought to force access.• In addition to this, the role required me to record information and data relating to asbestos surveys: receiving sample results; collating and inputting the surveyor’s report and the sample data onto the asbestos database; reporting this information to the Asset Manager. Show less

• Customer service and administrative role. On a daily basis it involved dealing with customers’ enquiries on the telephone or in person, which could often mean dealing with customer complaints in a timely and polite manner.• Being able to provide routine housing advice to customers when the Neighbourhood Officer was not available was essential, so a good knowledge of housing was needed. • Required excellent multi-tasking and organisational skills to coordinate the Mutual Exchange… Show more • Customer service and administrative role. On a daily basis it involved dealing with customers’ enquiries on the telephone or in person, which could often mean dealing with customer complaints in a timely and polite manner.• Being able to provide routine housing advice to customers when the Neighbourhood Officer was not available was essential, so a good knowledge of housing was needed. • Required excellent multi-tasking and organisational skills to coordinate the Mutual Exchange process to ensure customers received a decision within 42 days of receipt of application (a legal requirement). I undertook some legal training relating to Mutual Exchanges.• Responsible for updating electronic tenancy records relating to assignments, successions, Mutual Exchanges and Starter Tenancies. Show less

• One of two Sales Administrators sharing equal responsibility for four vehicle franchises.• During my time here the company experienced massive growth, processing 200+ more orders year on year in quarter 1, so it was essential to provide a thorough and timely administrative service. • Excellent organisational and multi-tasking skills required to monitor and track the progress of multiple ordered vehicles and handovers and to ensure that everything was ready for the sales team to… Show more • One of two Sales Administrators sharing equal responsibility for four vehicle franchises.• During my time here the company experienced massive growth, processing 200+ more orders year on year in quarter 1, so it was essential to provide a thorough and timely administrative service. • Excellent organisational and multi-tasking skills required to monitor and track the progress of multiple ordered vehicles and handovers and to ensure that everything was ready for the sales team to handover vehicles to the customer. Running weekly and monthly reports on stock levels and order progress, and establishing effective contacts with the manufacturer and suppliers.• Establishing and maintaining excellent communication with the sales team, and building a strong sense of teamwork. At the same time developing excellent negotiating skills and the ability to remain firm and resolute with demanding Sales Executives when balancing their requests for orders with a manageable workload and realistic timeframe. Show less

• Working alternate Sundays whilst studying at University and working at The Quay Restaurant. Dealing with customer enquiries, providing information about vehicles and carrying out vehicle demonstrations required confidence in dealing with customers, which in turn called for in depth product knowledge.