Successfully delivering a huge culture change and increasing sales through a company restructureManaging a team of 9 direct reports, overseeing all aspects of the store including P&L, inventory control, financial forecasting, team development and complianceSignificantly improves all stores by supporting and developing my staff into high performing teamsDelivering HR masterclasses to support line managers to deliver the people function of their role including payroll, investigations, disciplinary, coaching and developing talentDesigning and implementing a regional talent programme to upskill teams across 24 storesSignificantly boosted customer satisfaction metrics by implementing improved systems/processesOverseeing stock checks to ensure accurate inventory and pricingCompleting audits and risk assessments to achieve regulatory complianceImproved store ranking by identifying performance gaps and implementing effective solutionsAchieving KPIs and targets by delegating work based on individual employee strengthsSuccessfully delivering a huge culture change and increasing sales through a company restructureManaging a team of 9 direct reports, overseeing all aspects of the store including P&L, inventory control, financial forecasting, team development and complianceSignificantly improves all stores by supporting and developing my staff into high performing teamsDelivering HR classes to support line managers to deliver the people function of their role including payroll, investigations, disciplinary, coaching and developing talentDesigning and implementing a regional talent programme to upskill teams across 24 storesSignificantly boosted customer satisfaction metrics by implementing improved systems/processesOverseeing stock checks to ensure accurate inventory and pricingCompleting audits and risk assessments to achieve regulatory complianceAchieving KPIs and targets by delegating work based on individual employee strengths