Amy Roger Email & Phone Number

Jacksonville, Florida Area

I effortlessly transitioned thru the rankings from a billing representative to a Production Manager. Significantly increased quality, as a Service Recovery expert, while working directly with Portfolio Managers to research and correct billing errors. Learning and Development training coordinator basing all training programs on errors detected in billing process. Work closely with ista shared services office in Europe to keep the line of communication open between the Portfolio team and billing teams. Streamlining of quality control process in order to reduce external errors among the billing and rates departments- initiative moved external quality measures from 89% to 98%.Key Accomplishments:• Oversaw off-shoring of ista’s 3rd largest client portfolio to ista Shared Service partner in Europe. • Successfully managed billing data migration transition to a new billing platform•Seamlessly oversaw the transition of 700,000 units from US office to ista shared services office in Europe•Consistently receive excellent annual performance reviews

Gainesville, Florida Area

Supervised employees whose responsibilities included entering inspection information, assigning the inspection to an independent inspection company, scan and save completed inspections to the application file. Follow up with inspection companies on outstanding inspection requests. Worked closely with the Commercial and Underwriting department when an inspection needed to be processed as soon as possible. Key Accomplishments:•Involved with reducing the outstanding inspection turn-around time from 9.7 working days to 4.6 working days.

Hohenfels, Germany

Administrative assistant to the Vice President. Additional responsibilities included monitoring and facilitating security access to enlisted and external personnel within Military administrative building.

Gainesville, Florida Area

Seamlessly promoted from a filing clerk to Invoicing Supervisor. Moved thru the ranks of the Billing Department into the Accounting Department. Key Accomplishments: • Within 1 year of employment successfully trained a replacement and moved to the accounting department for a new role of invoicing clerk.

Trenton, Florida

This was a part-time high school position assisting customers with movie rentals. Checked movies back in and restocked the movie.