Amy Roseman Email & Phone Number

United States

Content SpecialistWorkflows (automation) Specialist

• Facilitate the New Hire Workflows training session each month, giving new hires introduction to the workflows tool to set them up for success in the tool and working with customers.
• Advise in slack daily as a Workflows Specialist; resolve an average of 12 of their workflow questions each week, resulting in quicker response times for customers and decreasing JIRAs.
• Spearheaded DI&B program for Team, creating and leading our first monthly DI&B huddle discussion, aligning our actions and education with HubSpot’s DI&B goals.
• Coach New Hires by both troubleshooting and proofreading their early ticket responses in Slack and Zoom. Enabled all new hires with timely assistance and creating a positive customer experience with quicker response.
• Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services

Create leadership and training programsConduct regular virtual meetingsMotivate sales team to promote their own businesses via ongoing contests and incentivesProvide online one-on-one and group coaching to motivate and educatePromote business via marketing, advertising, graphic design, Facebook/Instagram ads, etc.Create online training videos and education.

Suffolk, Virginia

Rookie Listing Agent of the Month - December 2019; January 2020; February 2020; April 2020; May 2020Manage and coordinate the process of multiple tasks from contract to closeUtilize important time management and organizational skills by balancing multiple clients and issues at onceIdentified client needs while adhering to strict deadlines and managed after.

Remote

Translate complex technical information and instructions into a simple language that ensures seamless trouble shooting.Autonomously troubleshoot and dive deep to get to the root of problems to not only solve, but preventEnsure superior customer service by addressing client concerns, demonstrating empathy, and resolving issues on the spot.Met or exceeded.

Smithfield, Virginia, United States

Smithfield, VA

Provide the perfect service experience for every GuestGreat analytical thinking in analyzing problems and creating effective solutionsWork with management to regularly improve the customer experienceExperience in a sales oriented position where sales goals were productively achievedProductive multi-tasking skills that thrive in a fast-pace.

Manage all social mediaCreate and implement marketing plans Manage customer clubsPlan and coordinate community eventsSpearheaded fundraiser that raised over $7k and paid off the lunch debts of all juniors and seniors in the entire county.In my first 40 days, I increased post reach by 225%, Engagements by 219%, and followers by 269%.

Create and implement health and fitness programs for clientsCoach clients through their transformationEducate clients on proper nutrition to create a healthy lifestyle

Managed social media accounts (Facebook and Instagram) Marketed via Facebook/Instagram ads

Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict resolutionMoney handlingOpening and closing establishment alone

Assessed quality and relevance of search engine resultsEvaluated websites for reliability and trustRemote work

Brockton, MA

Home visits with mothers at risk, counseling, and connecting them with local aid. Created program for teen moms.

Gainesville, FL

Residential unit for children up to age 17 with psychiatric disorders affecting their diabetic care. Responsibilities included in normal daily care, supervising food intake, behavior modification, blood sugar monitoring. Collected and analyzed data for long-term effectiveness study.

Bachelor Of Science - Bs, Psychology

Activities and Societies: Phi My Fraternity Fire-Rescue Association

Front End Web Developer

Master Of Business Administration - Mba, It

Admin Beginner

Reports and Dashboards, Mobile App, Lightning Experience Customization, Data Management, Data Modeling, Salesforce Mobile App.