Amy Ryan Email & Phone Number

Data Entry, updating member's insurance details.Responding to member's requests via email and telephone, such as cancellation of cover, reduction of cover, change of smoker status change of occupational collar rating, change of super fund insurance premiums are taken from.Assessing and processing Death, Total and Permanent Disablement and Salary Continuance internal transfer of insurance applications.Liaising with clients, advisors and CommInsure underwriters, and 3rd party medical offices (medical clinics, UHG, ISOS) regarding outstanding requirements (such as medical reports, medical questionnaires)Checking all received requirement before sending them to insurer CommInsure.Uploading and responding to emails from the main; insurance mailbox.Delivering on daily performance targets.

Answering Inbound Customer Service calls from Meet Producers and dealing with their queries.Data Entry updating and registering new Meat and Livestock Producer details on databases.Processing all credit card and cheque orders.Sorting and logging of daily post.Meeting and greeting clients.Management of all emails and faxes.

Adhere to all quality, Compliance and Data Protection standards.Processing member claims, outpatient medical expenses in line with plan benefits.Processing of hospital claims in line with members plan benefits and agreed rates between Aviva and participating hospitals.Training new members of claims team.Claim Audits.Delivering on daily performance targets.Management of diary items were claims have been pended for more information from members or providing hospitals.Achievements:APA Private Medical Insurance qualification APAProfessional Certificate In Insurance PCIAchieved the highest monthly and weekly claims performance target, as a result I was awarded an Apple iPad, Dinner Vouchers, and Gift Vouchers.Set up new internal training manual for specialised member benefit claims.Liaised between management and claims team on a weekly basis on the quality of claims and type of errors being recorded.; Adhering to data protection call standards for every call made to members.Ability to remain calm when dealing with emotional, difficult or distressed people. Reaching daily outbound call and retention targets.Retaining existing customer business, by explaining plan benefits, to offering more affordable plan options for different customer's needs.Achievements: Awarded a gift voucher, for my customer service call quality and adhering to Data protection standards.

Managing the existing General Insurance business book.Processing all insurance renewal forms.Liaising with existing insurance policyholders from claims queries to premium and direct debit queries.Generating new business applications.Working closely with our in house brokers providing them with the latest product developments.Giving product, pricing information to customers.Making a professional impression on visitors, callers and customers.Achievements:Maintained existing general insurance business portfolio, was able to retain existing customers, from matching cheaper home insurance renewal quotes to retain them as customers.Generated new business for the company, through referrals from existing customers.

Liaising with clients on day to day bases, policy enquiries, claims, life insurance, pension, and income protection quotes etc.Liaising with medical providers such as GP's, in relation to outstanding medical reports, required for insurers to make a decision on application of cover.Working closely with our in house brokers providing them with the latest product developments.Processing new applications from proposal stage to completion.Liaising with life companies and broker consultants on a daily basis.Management of new business pipeline and existing business files.Compliance management of all new files processedSelling of life assurance products to clients on either face to face contact or telephone contact.Commission reconciliation.Achievements.QFA Qualification Life and PensionsSet up new filing systemSet up new compliance checklist for brokers to use as a point of reference when completing their customer files.Set up and recorded weekly spreadsheets for brokers to use as a point of reference, giving them updates on each new business application submitted.

Diploma, Apa Private Medical Insurance Qualification Apa Professional Certificate In Insurance Pci

Activities and Societies: • Swimming • Reading • Keeping Fit • Current affairs • Travelling to new destinationsSTRENGHTS • I am confident.

Diploma, Tourism

Travel & Tourism, Tourism And Travel Services Management

MorrisonIsland Cork. Studying International Airline Studies