Amy Salkind, M.Ed. Email & Phone Number

Remote

Provide customer support for 5 educational learning platforms for both youth and adult learners regarding technical and licensure issues to up to 50 customers a day virtually via email, chat, and phone utilizing Salesforce, Jira, SQL, Slack, Outlook, Guru, Teams, and G Suite to maintain timely contact, document cases, and research cases both internally and externally.•Utilize creative problem solving to educate customers on best product use practices as well as to work with other teams internally to troubleshoot and resolve technical issues within a 24 hour time period•Collaborate with three different teams on a daily to weekly basis in order to ensure consistent customer care, discuss trends in customer pain points and to learn new technologies in order to provide top tier customer service•Document customer cases with excellent attention to detail and create reports that will increase productivity in Salesforce•Mentored 10 new hires by training, providing feedback on cases, assisting in training videos and answering questions and encouraging them with effusive praise via Slack and on Teams meetings calls

Williamson County, Tennessee, United States

Delivered instruction and managed academic progress for up to 75 students in virtual and in-person learning environments using educational technologies including Schoology, Newsela, CommonLit, STAR (Renaissance), Kahoot, Kami as well as core business tools like Zoom, Microsoft Office suite, and Google Suite to manage and differentiate instruction.•Analyzed student performance data (AIMS web) to determine areas of opportunity for growth, developed plans for academic intervention, reviewed student performance data on a bi-weekly basis, and met bi-monthly with key stakeholders (principal, district administrators, academic coaches) to adjust student plans to ensure student progress against grade level standards•Conducted virtual training sessions via Zoom for to up to 40 parents on how to navigate and use Google Classroom and Schoology so parents could support students’ daily/weekly/monthly requirements•Used Google Forms to design and administer assessments to baseline student knowledge and identify areas of opportunity and used insights to modify curriculum content and delivery, increasing the number of students ranking as “proficient” from 50% to 80%•Selected to serve on professional development and mentorship committees to instruct English Language Arts (ELA) best practices and teaching strategies to a staff of 50 educators and provide one-to-one mentorship to 15 teachers•Served as student council co-chair for 22 students and awarded $9k through the Darrell Waltrip School Award for collecting the most food for community food banks in 2020, 2021, and 2022

Spring Hill, Tennessee, United States

In this hybrid role, I worked closely with 2 peer coaches to observe, train, and provide best practices to over 60 teachers throughout the school district and provided academic interventions to up to 200 underperforming students annually.•Partnered with key stakeholders (parents, peer educators, coaches, administration, school psychologists) to analyze student data, develop individualized accommodation plans, and enact strategies to support student growth for over 50 students•Identified skill deficits for students scoring in the bottom 15% on national testing and developed needs-specific plans of action to provide appropriate intervention and successfully move 95% of students out of intervention within the academic year•Delivered coaching and training to a staff of over 60 educators through weekly in-person meetings, live demonstrations/modeling of teaching strategies, and custom resources for classroom instruction, resulting in 100% of participants receiving teacher effectiveness scores of ‘proficient’ (3), ‘above proficient’ (4) and ‘outstanding (5) on a 5-point scale•Selected from over 70 candidates to serve on a five-person leadership team to analyze standardized assessment questions and determine which test items should be used for grade-level benchmark testing throughout the district

Weston, Florida, United States

Provided writing instruction for 75 students and high-level math instruction for 25 students on an annual basis.•Used educational technologies including Successmaker and STAR (Renaissance) to gauge student understanding and inform instructional practices, resulting in 100% of students gaining 1-2 years of academic growth in a single academic year •Identified shared interests, demonstrated empathy, and communicated proactively to diffuse challenging and contentious parent conversations •Coordinated and ran a weekly newspaper club for 25 students•Taught dances from countries around the world to over 75 students to introduce engaging and creative methods of promoting diversity, equity, and cultural understanding within the school

Coral Springs, Florida, United States

Delivered instruction and managed academic progress for up to 160 students. Additionally served as team leader, representing 5 peer educators. •Selected for team lead role to represent peer educators in monthly meetings with Administration and attend Individualized Education Plan (IEP) meetings: Led weekly team meetings to review student progress, understand and address academic challenges, and share best practices•Co-led a literacy program to provide family-friendly literacy activities to parents and increase parental engagement in student academic performance, increasing school performance ranking from “B” to “A” according to State of Florida school grading system•Selected from over 100 educators to serve on a county-wide textbook adoption committee; Used rubrics to analyze and select textbooks based on quality of content, cultural diversity, and student engagement

Chicago, Illinois, United States

•Taught 28 6th grade students ELA, math, science and social studies in a Title 1 school•Worked after school to tutor students for state testing•Planned lessons that addressed student reading deficits which propelled student growth 2-3 years in their reading level

Bachelors, Anthropology

Activities and Societies: BVAR field school- Belize studied ancient Maya civilization and assisted in excavating the Baking Pot site BVAR.

Master Of Education - Med, Elementary Education And Teaching

Activities and Societies: Coursework included- Teaching for Social Justice Technology for Teachers Graduate Teaching Assistant- Project.

Certificate, Educational Media

Coursework completed to add Media Specialist certification to my Florida teaching license