Amy Sara Email & Phone Number

• Manage Tower AP processes end-to-end for Suppliers and Staff• Maintain the Accounts Payable inbox • Work collaboratively with Procurement regarding seamless supplier payments• Arranging appropriate authorizations as well as reviewing coding and payment of invoices • Maintenance of supplier records and Automatic Payments• Completing monthly reconciliations for key suppliers and for all foreign currency payments • Build training material and deliver training as required• FBT/WHT preparations and payments • Bank Reconciliations and Cash Management• Preparation of mid-year and year-end financial statements• Month end processes and Balance Sheet reconciliations• GST return filing• Company Credit Card management, reporting and reconciliations

• Accounts Receivable function• Daily banking / receipting of all payment portals / daily processing• Monitor and verify banking activities and recorded transactions• Reconcile payments to ensure the accounting system reflects the correct General Ledger transactions• Maintain records and reconciliations of customer payments, payment portals, allocated bank accounts• Monthly General Ledger records in the accounting system (s).• Month end process, including the identification of unreconciled payments and account correction• Credit Card reports for expected fraud and/or unusual activity• Resolution of complex customer queries regarding their Premium accounts• Unallocated payment transactions / Suspense clearance• Claims Recovery Unallocated

• Perform quality evaluations• Ensure all QFE reports are produced and submitted• A continuous reduction of breaches of external obligations• Highlight potential risks/issues/breaches to appropriate leaders• Project work and continuous business improvement• One on One training and coaching• Group training and coaching

• Providing support to Customer Care Consultants• Escalations and complaints• One on One training and coaching• Group training and coaching• Process improvements • Underwriting afterhours• Workforce management • Review and respond accordingly to team stats• Monitor VOC and NPS • System super user• Technical support• Internal campaign initiatives

• Full time• Inbound call centre• Claims afterhours• Up sell & cross sell existing customers• Meet goals and objectives• Responding/actioning mail items

Director/Owner Operator• Lead a team of 6• Provided training and upskilling as required • Ensure all health and safety requirements were met • Continuous business improvement• One on One training and coaching• Website management • Customer queries / bookings • Invoicing • Marketing • Wages/timesheets

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NZQA-accredited Certificate in Search Engine Optimisation (Micro-credential) Level 5

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