Amy Seyller Email and Phone Number

• Attained extensive knowledge of eClinicalWorks, PACS and OBERD. • Reconciled labs not clearing as well as other interfaces involving eCW. • Generated staff accounts in eCW/PACS/OBERD and updating settings/securities depending on staff position. • Knowledge of user flow in clinical setting. • Investigated and resolved help-desk tickets for eClinicalWorks, PACS, OBERD Outcomes software for OrthoIllinois employees with the vendors. • PACS Administrator. • Implemented, trained and launched Go-Live of new PACS software. • Maintains data integrity in eCW/PACS/OBERD. • Taught new staff and physicians on eCW/PACS/OBERD. • OBERD outcomes specialist. • Implemented, Configured, Trained and launched Go-Live of OBERD software. • Knowledge of PQRS, Meaningful Use, Workman’s Compensation laws and MACRA. • EMDAT dictation. • Assisted with system and program updates. • Performed and analyzed monthly PACS audits to verify X-Ray and Radiology services are billed correctly. • Assisted clinical staff with obtaining outside hospitals EMR and PACS logins as needed to complete their jobs. • Strong customer service experience working with physicians, staff, patients as well as vendors • User and Systems support. • Knowledge of OSF Saint Anthony, Swedish American, and Rockford Memorial hospitals computer systems. • Build templates in eCW to help increase provider and clinical staff proficiency • Stays up to date on new eCW products and Upgrade features • 10 years using eClinicalWorks

• Fought wrongfully denied medical claims and inaccurate contracted discounts with insurance companies, generating additional revenue that would otherwise be written off due to misunderstanding of proper ICD-9 and CPT codes and guidelines. • Coded office and physical therapy charges using proper ICD-9 and CPT codes. Posted insurance payments with full understanding of insurance EOB's and ERA. • Understood vital use of modifiers. • Posted and accurately calculate patient and insurance refunds. • Participated in and attended coding as well as insurance seminars broadening knowledge of CPT coding and various insurance carriers' guidelines. • 3+ years of experience using eClinicalWorks (eCW) on billing/AR side. • Kept up to date on Medicare, Work Comp and many other insurance guidelines and billing policies. Accurately applied insurance payments to patient accounts. • Researched and resolved incorrect payments, EOB rejections and other issues with outstanding accounts. Provided tenacious follow-up to ensure proper payments collected from insurance providers. • Correctly coded and billed medical claims. • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.

• Coded office and physical therapy charges using proper ICD-9 and CPT codes on daily basis. • Properly coded operative reports, as well as emergency room, cast clinic, and MRI's with minimal supervision. • Fought wrongfully denied medical claims and inaccurate contracted discounts with insurance companies, generating additional revenue that would otherwise be written off due to misunderstanding of proper ICD-9 and CPT codes and guidelines. • Understood vital use of modifiers. • Coded daily charges making sure ICD-9 codes were linked to correct CPT codes. • Applied accurate patient demographics and insurance information to properly bill. • Participated in and attended many coding as well as insurance seminars broadening knowledge of CPT coding and various insurance carriers' guidelines. • Telephoned, wrote and wired insurance companies to verify patients' coverage and to obtain information concerning extent of benefits. • Answered patients' questions regarding statements and insurance coverage. • Telephoned and wrote insurance companies with unpaid insurance claims to obtain settlement of claim. • Collected payments for services rendered by physicians.

• Scheduled/rescheduled appointments for 14 surgeons. • Checked in patients and verified demographic, personal, and insurance information of patients. • Precisely completed appropriate claims paperwork, documentation and system entry. • Correctly coded and billed medical claims. • Professionally and courteously verified appointment times with patients. • Assisted in maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). • Maintained current knowledge of coding requirements, through continuing education and certification renewal. • Adeptly managed a multi-line phone system and pleasantly greeted all patients. • Obtained appropriate medical information such as diagnostic testing for specific appointment types from referring physicians. • Prepared patient charts accurately and neatly for clinic. • Instructed patients on company payment expectations in cases of co-pays and self-pay accounts. • Ordered diagnostic testing and films from referring physicians for practicing providers to review on day of appointment. • Coded ultrasounds and Doppler's using CPT/ICD-9 guidelines. • Entered demographics, insurance, and hospital date information for Doppler testing.