Amy Shaffer Email & Phone Number

Paulding, Ohio

• Provide exceptional one-on-one customer service and effectively handle any customer complaint
• Effectively train, motivate, and coach team members and emphasize customer service
• Make improvements throughout company and diplomatically resolve problems
• Scheduled work for other departments based on work orders
• Assist human resources with interviewing, hiring, terminating and payroll
• Develop and implement overall policies and procedures for sales tax and mechanic liens

Defiance Ohio

• Established and carried out policies and procedures for new government program
• Effectively managed team of 11 employees throughout 3 counties including case managers, accounting clerks and administrative support
• Assigned responsibilities, determined priorities and created work schedules
• Conducted classes designed to prepare clients for employment
• Interviewed and performed diagnostic studies to determine client's interest and eligibility for service and goals.