BSA/ AML Officer - Responsible for coordinating and monitoring day-to-day BSA/AML compliance. The BSA compliance officer is also charged with managing all aspects of the BSA/AML compliance program, including managing the bank’s compliance with BSA regulatory requirements. Provide oversight for senior management and the BSA compliance officer in the implementation of the bank’s board-approved BSA/AML compliance program.Bank Security Officer - Responsible for developing, implementing and administering all aspects of the Bank’s Security Program and Safety Program by acting as a liaison between Bank personnel and law enforcement authorities when responding to robberies or other crimes.

Work within a team to prevent loss by collecting on delinquent loans, credit cards, savings, checking accounts. Monitoring loans for insurance coverage. Submit and track wage assignments for collection of delinquent loans.

Maintain a well-run and profitable office. Develop the knowledge and skills of employees and myself to diagnose trends, anticipate difficulties and initiate prompt corrective action when needed. Apply office lending and collection practices in accordance with the state and federal regulations as well as Company Policy. Actively providing and ensuring legendary customer service with an emphasis on customer retention by showing knowledge of position, patience, courtesy and respect.

Attend monthly meetings for Banking Center Supervisors and Bank Secrecy Act Committee.Scheduling, performance guidance of two employees.Payroll updating and approving, verify referrals and submit for incentive funding.Researching and resolving Teller differences, quarterly cash audits on Teller drawers.Branch audit every 3 years for policy and procedure accuracy. See all tasks related to Universal Banker as listed below.

Open and manage full-service Banking Relationships with clients regarding financial needs, and recommend appropriate products and services within limits and following policy and procedures of bank. Originate, close, and service Consumer Auto, Personal and Home Equity loans.Use Fiserve based bank software: EasyLender Consumer, ITI Navigator, Premier Director Client, Premier Teller, Magtek Intellicat System, TAMS and INSYTE. Also, MS Office: Outlook, Excel, Word, Power Point & Internet.Handle and resolve all customer disputes, issues, and questions.Reorganized branch to remove excess documentation for better organization, use, and ease of finding and storing supplies and documents quickly and eliminate miscommunications of policies and procedures. End of year document record retention. Order and sell cash to Federal Reserve. Emergency Response Team Leader. Maintain branch supply inventory. Communicate with clients and co-workers through email, phone, and written word. Licensed Notary for Illinois. Training of employees on Policy & Procedures as well as technology enhancements.All Teller responsibilities.

Entered accurate information into the Wells Fargo computer loan software to create client files.Audit Home Equity loan documents to ensure all required information is present and accurate on necessary documents utilizing set guidelines and policies for the purchase of Home Equity loans from outside Lenders.Created conditions for outstanding items on required documents and prepare notification letters sent to lenders.Served on committee to create standardized documentation checklists to simplify and stream-line loan review process. Emergency Preparedness Committee in the event of disaster and needed to work from home or temporary facility.

Answered client questions, complaints, phone issues and billing inquiries from a phone queue.Offered alternative solutions where appropriate with the objective of retaining client’s business.Handled business transactions in connection with the activation of new client accounts.Assisted clients using web-based tools.Made financial decisions to protect/ and collect revenues and adjustments to client accounts. Support and backup sales for store operations, i.e. take client payments, phone exchanges, programming and operation of handsets.

Product sales and maintenance, customer service, answering and returning phone calls.Disease and pest diagnosis and problem solving, fertilizer and chemical recommendations. Inventory control. Product ordering and merchandising for client purchase appeal. Opening and closing detail, bank deposits and securing building for the evening, small scale residential landscape design, training and supervising of new employees.