Amy is an accomplished Global IT program executive with in-depth experience in Global IT outsourcing business, managing high-value IT-based client solution.Amy has specialised expertise & skills in global delivery (ITIL) & operations; programs & projects management); transitions, digital transformation; client and business partner relationships management; vendor management; coaching and talent development align to IT strategy, services portfolio and organization needs. • Result-oriented and wide-ranging experience in the areas of IT Services, Service Management, Strategy and Program management. Global delivery & operations, transition, transformation, networking with vendors & client / stakeholder relationship management which includes over 20 years of International experience.• Highly experienced in delivering IT Service Management for large multinational organizations’ mission critical systems. Including but not limited to Cloud, Data Centers, ERP Systems, End User Computing, IT Helpdesk, Incident/problem & Change, IT Security & audits, Networking, Enterprise Services etc with great competency.• Strong leadership and organizational skills in leading multi-national teams and leaders, as well as providing coaching and talent development for global and services leaders.• Successful track record in translating business needs into IT requirements to implement effective systems. This includes working client-side and with technical teams to implement new IT solutions to meet business needs. Improve operational efficiency and performance. • Effective communicator with exceptional relationship management skills and business acumen, including the ability to relate to and manage stakeholders at any level of business across the globe (multinational organisations and cultures). • Strong financial management skills, including experience in managing costs, investments and growing business revenue and profitability.