Amy Singleton Email & Phone Number

Morrisville, Nc, Us

Services BT/IT Systems Enablement• Focal point for problem determination and coordinating with multiple teams for resolution• Drove global process improvements to reduce error rates from 12.9% to 2.4%; including training and process documentation to maintain low error rate• Established guide for error handling for independent resolution by multiple teams• Managed data migration plan from third-party application into SAP for over 4 million records• Coordinated with multiple teams to define and implement customer requirements• Trained teams on data definitions/usage, new process and existing applications; authoring training materials

Morrisville, Nc, Us

While leading teams that managed product data of computer products (e.g., notebooks, desktops, peripherals, etc.) in multiple contract, pricing, and global catalog systems, I established myself as the subject matter expert not only on the data collected, but also on software applications and the requirements necessary to bring a product to market.• Process owner for data collection procedures; supporting over 440,000 product announcements in 2012• Redesigned data entry system in coordination with global development teams (Argentina, Slovakia, UK, China); using SAP-P, ECC, CRM, PLM Windchill and custom JAVA applications• Automated data entry processes with focus on reusing data to reduce manual work and improve quality• Developed data migration and validation process between internal systems for over a million records in multiple languages• Established a problem tracking process to identify metrics and trends; coordinated with development team to create custom application• Defined and completed system user acceptance tests (HP Quality Center, Bugzillia)• Trained international teams (6-13 people each team) in Argentina, Slovakia and China; authored data collection training materials and process documentation for multiple user communities

Morrisville, Nc, Us

Managed team responsible for providing product data to worldwide web sites and catalogs.• Focal point for business requirements; coordinated with development teams on implementation• Tracked and balanced workload for data entry teams in US and Argentina (up to 18 people)• Defined data source and mapping for new global web site deployment; managed data validation procedures• Established data standards and formats used in world-wide web sites and catalogs in multiple languages

Armonk, New York, Ny, Us

• Defined and authored company data collection process to meet ISO 9000 certification• Collaborated with global teams on creation of a custom data collection application; liaison between business users and development• Completed data analysis, defining data definition for merging two databases into a single system• Increased team responsibilities and scope, expanding the team from 5 to 16 employees in US and Argentina