Senior Academic Operations Manager
Current
Sep 2024 - Present
AeroLeads people directory · profile
Amy Sparent Email & Phone Number
Admirer of Conversational AI 💬 | Data-Driven Problem Solver👩🏼💻| Boosting conversation resolution by 64% 📈
at
Podium Education
1 work email found
@podiumeducation.com
1 phone found area 216
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Admirer of Conversational AI 💬 | Data-Driven Problem Solver👩🏼💻| Boosting conversation resolution by 64% 📈
Location
Detroit Metropolitan Area, United States, United States
Company size
Who is Amy Sparent? Overview
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Quick answer
Amy Sparent is listed as Admirer of Conversational AI 💬 | Data-Driven Problem Solver👩🏼💻| Boosting conversation resolution by 64% 📈 at Podium Education, a company with 26 employees, based in Detroit Metropolitan Area, United States, United States. AeroLeads shows a work email signal at podiumeducation.com, phone signal with area code 216, and a matched LinkedIn profile for Amy Sparent.
Amy Sparent previously worked as Senior Academic Operations Manager at Podium Education and Academic Operations Manager at Podium Education. Amy Sparent holds Bachelor Of Business Administration - Bba, Marketing from John Carroll University.
Company email context
Email format at Podium Education
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{first}@podiumeducation.com
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AeroLeads found 1 current-domain work email signal for Amy Sparent. Compare company email patterns before reaching out.
Profile bio
About Amy Sparent
Hi!👋 I’m Amy, an Academic Operations Manager passionate about conversational design, data-driven decision-making, and chatbot automation. I believe in creating engaging and delightful chatbot experiences that enhance the learning journey for college students, making education both seamless and enjoyable through automation.🎯 At my core, I am always exploring new ways to enhance user experience and empower people through technology.🤖 I am focused on chatbot automation through organized knowledge management and intuitive AI-powered user interactions, currently holding a 64% auto-closure rate.👥 While heavily involved with technology, I am committed to fostering an environment where each team member can thrive. Leading a team of part-time content experts, my goal is to guide and mentor them, ensuring they deliver exceptional support and feel valued in their roles.📚 Fair and consistent assessments matter for academic growth. I influence grading standards cross-departmentally to support academic growth and efficient processes.☁️ Aesthetically pleasing Tableau dashboards make my heart sing. 🩵 I create and utilize a variety of dashboards daily to optimize conversation metrics, chatbot automation, and grading efforts to identify trends and make informed decisions for continuous improvement.🤝 Together, let’s create meaningful and impactful educational experiences through the innovative use of technology. We can unlock new possibilities for students and educators alike.
Listed skills include Digital Ads Copywriting, Customer Experience, Intercom, Creativity Skills, and 27 others.
Current workplace
Amy Sparent's current company
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Podium Education
8 roles
Amy Sparent work experience
A career timeline built from the work history available for this profile.
Academic Operations Manager
Aug 2023 - Sep 2024
Curriculum Support Coordinator
- Manage a vast library of 1,000+ curriculum assets on Intercom, a cutting-edge communications platform, ensuring their accessibility, accuracy, and relevance.- Lead a dynamic team of 8 part-time HelpHub Specialists, providing training, guidance, and feedback to optimize their performance and satisfaction.- Strategize and execute a data-driven onboarding.
May 2022 - Aug 2023
Team Lead
- Own mastery of skills for a group of 50 students ("Team”)- Keep students engaged during class sessions- Grade students' work and give meaningful feedback
May 2022 - Aug 2023
Academic Support Specialist
- Supported over 2,000 students in various courses, including Digital Marketing, Data Analytics, Web Development, and Student Support through Intercom, a communications platform.- Maintained a remarkable customer satisfaction rating of 97.07% by promptly addressing and resolving inquiries and concerns.- Achieved an impressive median response time of 1.
May 2021 - May 2022
Waitress
Trained new hires in all front of house areas.Managed in-person and telephone guest inquiries regarding reservations and customer services. Communicated with customers and other employees in an ethical manner to create a professional workplace
Oct 2015 - Dec 2021
Community Technology Ambassador
PCs for People is a non-profit dedicated to providing computer and internet access for all. The position involved working over the phone and/or email with clients, and assisting them in accessing and maintaining technology provided through the non-profit. I also helped with data entry. This included uploading client data into the CRM, completing purchases.
Oct 2020 - May 2021
Advancement Intern
Battered Women'S Shelter And The Rape Crisis Center Of Summit And Medina Counties
Worked with the Advancement Specialist on reviewing materials and marketing around the events the organization plansContacted 30 outside companies for donations for events and day to day businessCollected and organized a list of 130 potential event sponsors for future eventsConducted research on over 120 potential donors, strategic partners, markets, and.
Mar 2020 - Aug 2020
Team & coworkers
Colleagues at Podium Education
Other employees you can reach at podiumeducation.com. View company contacts for 26 employees →
SA
Sierra A.
Colleague at Podium EducationAtlanta Metropolitan Area, United States
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MM
Mariel Mcmindes
Colleague at Podium EducationChicago, Illinois, United States, United States
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Gabriella Carrion
Colleague at Podium EducationWhittier, California, United States, United States
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Samuel Tadlock
Colleague at Podium EducationConroe, Texas, United States, United States
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MK
Martin Kloster
Colleague at Podium EducationBrookings, South Dakota, United States, United States
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HM
Hayden Muir
Colleague at Podium EducationGreater Phoenix Area, United States
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RD
Riwa Dorjee Sherpa
Colleague at Podium EducationAvon, Colorado, United States, United States
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NS
Nicholas Smith
Colleague at Podium EducationNormal, Illinois, United States, United States
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MP
Miriam Perez
Colleague at Podium EducationAustin, Texas, United States, United States
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RL
Rocio Lluch-Berry
Colleague at Podium EducationEverett, Massachusetts, United States, United States
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Sierra A.
Colleague at Podium EducationAtlanta Metropolitan Area, United States
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MM
Mariel Mcmindes
Colleague at Podium EducationChicago, Illinois, United States, United States
View →
GC
Gabriella Carrion
Colleague at Podium EducationWhittier, California, United States, United States
View →
ST
Samuel Tadlock
Colleague at Podium EducationConroe, Texas, United States, United States
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MK
Martin Kloster
Colleague at Podium EducationBrookings, South Dakota, United States, United States
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HM
Hayden Muir
Colleague at Podium EducationGreater Phoenix Area, United States
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RD
Riwa Dorjee Sherpa
Colleague at Podium EducationAvon, Colorado, United States, United States
View →
NS
Nicholas Smith
Colleague at Podium EducationNormal, Illinois, United States, United States
View →
MP
Miriam Perez
Colleague at Podium EducationAustin, Texas, United States, United States
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RL
Rocio Lluch-Berry
Colleague at Podium EducationEverett, Massachusetts, United States, United States
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2 education records
Amy Sparent education
Bachelor Of Business Administration - Bba, Marketing
Master Of Business Administration - Mba
FAQ
Frequently asked questions about Amy Sparent
Quick answers generated from the profile data available on this page.
What company does Amy Sparent work for?
Amy Sparent works for Podium Education.
What is Amy Sparent's role at Podium Education?
Amy Sparent is listed as Admirer of Conversational AI 💬 | Data-Driven Problem Solver👩🏼💻| Boosting conversation resolution by 64% 📈 at Podium Education.
What is Amy Sparent's email address?
AeroLeads has found 1 work email signal at @podiumeducation.com for Amy Sparent at Podium Education.
What is Amy Sparent's phone number?
AeroLeads has found 1 phone signal(s) with area code 216 for Amy Sparent at Podium Education.
Where is Amy Sparent based?
Amy Sparent is based in Detroit Metropolitan Area, United States, United States while working with Podium Education.
What companies has Amy Sparent worked for?
Amy Sparent has worked for Podium Education, Oak & Embers Tavern, Pcs For People, and Battered Women'S Shelter And The Rape Crisis Center Of Summit And Medina Counties.
Who are Amy Sparent's colleagues at Podium Education?
Amy Sparent's colleagues at Podium Education include Sierra A., Mariel Mcmindes, Gabriella Carrion, Samuel Tadlock, and Martin Kloster.
How can I contact Amy Sparent?
You can use AeroLeads to view verified contact signals for Amy Sparent at Podium Education, including work email, phone, and LinkedIn data when available.
What schools did Amy Sparent attend?
Amy Sparent holds Bachelor Of Business Administration - Bba, Marketing from John Carroll University.
What skills is Amy Sparent known for?
Amy Sparent is listed with skills including Digital Ads Copywriting, Customer Experience, Intercom, Creativity Skills, Food Service, Reservations, Google Sheets, and Data Entry.
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