Amy Sparent Email & Phone Number

- Manage a vast library of 1,000+ curriculum assets on Intercom, a cutting-edge communications platform, ensuring their accessibility, accuracy, and relevance.- Lead a dynamic team of 8 part-time HelpHub Specialists, providing training, guidance, and feedback to optimize their performance and satisfaction.- Strategize and execute a data-driven onboarding and scheduling process for HelpHub Specialists, aligning their availability and expertise with the evolving needs of our student community.- Cultivate a culture of delight and engagement by designing and implementing outbound celebration and gamification messages that surprise and motivate our students.- Coordinate a seamless integration of outbound Intercom messages into Canvas, ensuring consistent and effective communication with our students.- Develop and deploy a comprehensive survey system, including background, bellwether, and NPS surveys, to gather valuable feedback and insights from our students, streamline the follow-up process, and boost completion rates.- Analyze and report on messenger usage data using Tableau, generating actionable insights on student behavior, preferences, and performance across different topics and channels.

- Own mastery of skills for a group of 50 students ("Team”)- Keep students engaged during class sessions- Grade students' work and give meaningful feedback

- Supported over 2,000 students in various courses, including Digital Marketing, Data Analytics, Web Development, and Student Support through Intercom, a communications platform.- Maintained a remarkable customer satisfaction rating of 97.07% by promptly addressing and resolving inquiries and concerns.- Achieved an impressive median response time of 1 minute and 11 seconds, ensuring that students received timely assistance and support.- Assessed the quality of courses pre-launch, ensuring that they met the required standards and were ready for delivery.- Developed tutorials and training materials for streamlined onboarding processes, improving the part-time onboarding experience and reducing confusion.- Participated in beta testing for new courses, providing valuable feedback and insights that were used to improve the course content and delivery.

Chesterland, Oh

Trained new hires in all front of house areas.Managed in-person and telephone guest inquiries regarding reservations and customer services. Communicated with customers and other employees in an ethical manner to create a professional workplace

PCs for People is a non-profit dedicated to providing computer and internet access for all. The position involved working over the phone and/or email with clients, and assisting them in accessing and maintaining technology provided through the non-profit. I also helped with data entry. This included uploading client data into the CRM, completing purchases for them, and signing them up for different technology events throughout Cuyahoga County.

Akron, Ohio, United States

Worked with the Advancement Specialist on reviewing materials and marketing around the events the organization plansContacted 30 outside companies for donations for events and day to day businessCollected and organized a list of 130 potential event sponsors for future eventsConducted research on over 120 potential donors, strategic partners, markets, and industriesDrafted correspondence, reports, proposals, and donor appeals

Bachelor Of Business Administration - Bba, Marketing

Master Of Business Administration - Mba