Worked on a Sanctions Compliance project within Trading & Supply where I helped implement a system to address illicit shipping and sanctions evasion practices.

Supported the Project and Programme Management Capability Centre in managing the status of all open resource plans, from receiving requests through onboarding and eventual roll off from Shell.

FDM trainee who was trained in Business Analysis. Following training, I was sent out as an FDM Consultant representing FDM on client sites across the UK.

Employed as Customer Service Administrator August 2018 – November 2018Promoted to Customer Service Executive (Osborne Books) November 2018 – October 2019- Leading book publisher for Accountancy and Business text books.- Ensured I provided efficient, effective and accurate order processing across web, email and telephone channels. - Resolved customer complaints in a manner that retains loyalty yet mindful of sales and profitability which enhanced my communication skills. - Used my organisational skills to forecast stock needs in order to support upcoming strategic sale campaigns and other promotional activities.- Committed to my end to end customer experience, ensuring system excellence and delivering outstanding customer journeys.