Amy Stacey Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

► Led and developed a team of 12 located in Sydney, Melbourne and Auckland; conducted formal appraisals and managed professional development► Finance lead for all mid office finance processes including accounts payable/receivable processes; scoped development requests and managed upgrades in Matrix and Travcom mid office ERP systems ► Managed high volumes of invoicing and credit card process for trade suppliers; airlines, hotel, cars, company fees and refund transactions ► Reconciled all trade transactions and company owned credit cards including identifying discrepancies and correction processing ► Managed the end-to-end accounts payable processes (procure-to-pay process) for trade vendors ► Managed internal and external client queries via phone and email for tax invoice and credit card charges ensuring SLA was met► Management of IATA including accreditation, application and relinquishment of IATA agency numbers, yearly audits and maintenance, management of the billing settlement plan (BSP) settlement process ► Conducted root cause analysis to continually improve and streamline office processes► Business partnered and led cross-functional system and process improvements► Managed escalations from internal departments relating to all mid office tasks► Managed the relationship and operational procedures for outsourcing finance processes to internal and external partners in India; determined the scope of work, wrote process documents and training material, and delivered training ► Restructured teams located in different countries; identified the new structure and appointed staff to the new roles► Finance lead for onboarding new corporate clients; managed client master data, bank accounts, general ledger set ups and testing ► Finance lead for Australia for the global back office ERP transformation from Sage to Oracle ► Six Sigma Yellow Belt training► Project managed the virtual card payment programme for Australia

Sydney, New South Wales, Australia

► Managed and supported the team with day-to-day queries ► Reconciled all airline transactions (payments to the airlines via BSP with payments made by clients) and identified the root cause of errors, processed corrections, recovered funds from clients, processed write offs and cleared entries to the general ledger

Sydney, New South Wales, Australia

► Investigated Agency Debit Memos (ADMs) and airline ticket variances for validity; managed disputes for over payments and airline billing errors, liaised with airlines and the GDS companies (reservation system) to recover funds

Auckland, New Zealand

► Customer service agent which included assisting with new reservations, flight changes, frequent flyer queries and redemption, general booking queries and queue management ► Calculated and processed refunds on airline tickets► Reassessed fares and calculated the additional collection due for passenger requested flight changes ► Managed disrupt handing including liaison with passengers for the reaccomdation of flights due to scheduled changes or cancellations► Promoted to the Senior Hotline to assist customer service agents with queries, clarification of airline policy and fare rules. Included the management of complaint calls and escalations from passengers► Customer service agent for Air Pacific and British Airways overflow calls