Amy Grable (Staples) Email & Phone Number

Trace Analysis and Service DevelopmentDuring my time at Aspen Capital, I led a critical project aimed at understanding the functionality of an off-the-shelf product using SQL Server Management Studio's trace feature. This initiative was pivotal in informing the development of technical requirements for our engineering team to build a bespoke service that.

• Manage all email communication between the client, prior servicer, and new servicer
• Facilitate meetings with prior servicers as needed to coordinate service transfer activities
• Developed transfer reconciliation process to account for all relevant transfer funds
• Trained 3 new-hires on reconciliation process
• Built intake process for internal research requests that require facilitating contact with prior servicers or investors
• Maintain timeline to ensure data, funding, and contractual obligations are met

• Manage a typical monthly transfer volume of three to four prior servicers with loan volumes between 20 - 2,300
• Manage all email communication between the client, prior servicer, and new servicer
• Manage file download and delivery for all transfer data files
• Create and/or update Transfer Instructions and obtain prior servicer approval
• Maintain client timeline to ensure data, funding, and contractual obligations are met
• Track transfer milestones to maintain a clear path to successful and timely transfer completion

• Managed repurchase process as loans are identified by internal business lines and the client.
• Assisted in maintenance of SSRS reports by identifying data gaps and communicating needs and issues to business analysts

Bachelor Of Science (B.S.), Geology

Business Analysis Fundamentals

Project Planning And Management Overview