Amy Starr Email & Phone Number

Spokane, Washington, United States

Spokane Valley, Wa

Nurse Practitioner Residency Clinic-- where teaching and patient care converge

Spokane, Washington Area

Direct and provide operational leadership to 155 in reporting line in the areas of Training, Communications, Donor Recruitment, Blood Collections, and Therapeutic Services in three states. Oversee the direction, training, and evaluation of departments, as well as the development of my management team members and their Sraff teams. Work closely with the President/CEO to set goals and priorities for strategic growth exceeding performance standards. Responsible for four annual budgets and the… Show more Direct and provide operational leadership to 155 in reporting line in the areas of Training, Communications, Donor Recruitment, Blood Collections, and Therapeutic Services in three states. Oversee the direction, training, and evaluation of departments, as well as the development of my management team members and their Sraff teams. Work closely with the President/CEO to set goals and priorities for strategic growth exceeding performance standards. Responsible for four annual budgets and the implementation and monitoring of process improvement systems and metrics, compliance, policies and procedures in a highly-regulated industry.Achievements include:• Rapidly promoted through the ranks (hired in 2009 as Training Coordinator; promoted to Manager less than 2 years later, and promoted to current position as Director in 2011).• Designed course content and delivered quality training to strengthen employee competencies• Applied adult learning theory to successfully transfer job-specific knowledge for adult learners • Established a learning and teaching culture by implementing monthly multi-faceted training forums• Identified and assessed trends and developed individual and group performance improvement plans• Applied LEAN manufacturing and continuous quality improvement principles to meet key goals• Led the management team in creating a culture of quality, moving the quality rating in 18 months from bottom to top ranking within Blood Systems, Inc. (the parent company)• Merged and aligned a management team composed of three previously competing departments to form one united team that successfully oversees customer-facing operations.• Developed an ongoing diversity and inclusion program called "The World Around You" for customer-facing staff that improved customer service for subcultures within the community• Member of Blood Systems High-Potential team (composed of the top 20 directors across Blood Systems, groomed to assume executive positions) Show less

Garden Grove, Ca

Responsible for $5.2 million in funding for program serving 28,000 families each year. Provided oversight for 10 hospital staff teams responsible for meeting program and contract requirements. Evaluated outcome data and developed quality improvement plans. Assured regulatory requirements were met; oversaw data collection and reporting. Represented the organization in community education, public speaking and marketing events.Achievements included:* Created a health-needs… Show more Responsible for $5.2 million in funding for program serving 28,000 families each year. Provided oversight for 10 hospital staff teams responsible for meeting program and contract requirements. Evaluated outcome data and developed quality improvement plans. Assured regulatory requirements were met; oversaw data collection and reporting. Represented the organization in community education, public speaking and marketing events.Achievements included:* Created a health-needs assessment tool used to screen 26,000 patients each year in Orange County and surrounding areas.* Implemented a volunteer program that doubled program productivity.* Designed and implemented continuous quality improvement systems. Show less

Ann Arbor, Mi

Managed off-campus housing department. Achievements included:* Established and facilitated an off-campus housing advisory board consisting of community stakeholders, which quickly identified and resolved student housing problems.* Prevented student dropouts by negotiating and mediating housing conflicts between tenants and property owners/management companies.

Bachelor’S Degree, Speech Communication, Dean'S List

Master’S Degree, Business/Corporate Communications