I am a star customer service professional who made the jump to plan management after almost eight years’ experience leading teams in retail sales with the nation’s largest Australian owned and operated bookseller.A skilled communicator with experience in inbound contact centre telephony, I have a warm professional manner that produces strong relationships with customers and colleagues. At QBD Books my leadership abilities and supportive management style helped facilitate team KPI success. I am an enthusiastic peer mentor and trainer, and look forward to developing further in this space.I possess a Bachelor of Fine Arts (Creative and Professional Writing), a Certificate IV in Business Administration, and a Certificate IV in Training and Assessment. I am an amateur ballroom dancer.