• NextGen Practice Management Subject Matter Expert for 11 FQHCs (Federal Qualified Health Centers) located in Hawaii, Alaska, Washington, Oregon, and California. • Train end users, core users, and providers on software.• Provide recommendations, testing, and oversight throughout the upgrade and patch of software.• Provide annual Health Checks for clients to identify opportunities for improved workflows, including methods to improve reimbursement and reporting.• Responsible for escalated NextGen application issues that cannot be solved by Service Desk Analyst I or II. • Mastery of workflow related issues requiring longer timeframes to resolve issues in a consultative and educational manner. • Maintain high quality customer service, by owning the issue and properly documenting. • Regular communication with the member, facilitating a ticket escalation between and to other departments, NextGen or vendors to ensure timely ticket closure.• Successfully resolve tickets via email, phone and Teams.

Responsible for monitoring and managing all aspects of the practice’s operations.Interview, hire and lead a productive, team-oriented work environment that supports ten physicians, four midwives, two ARNPs and a physician’s assistant.Analyze the practice’s financial performance and champion opportunities for improvement.Coach and mentor staff by example and through use of clearly communicated expectations, progress meetings and performance reviews.Project manager for ultrasound joint venture between two practices.Software Utilized: NextGen PM, Greenway PrimeSuite, UltiPro, Sage Intacct, AvidXChange and Microsoft Suite

Responsible for work flow assessment, training, onboarding and support of over 45 practices, 400 providers and 2,000 supporting staff with NextGen Practice Management and Electronic Health Record Applications. Oversight of NextMD patient portal troubleshooting, report generation, customization of practice forms/labels, monitoring of Rosetta Holding Tank relative to HIE/CCD/labs resulting, offline document generator, setup and management of 18 OTech Kiosks, lab interfaces and charge interfaces. Installation, role management and training of refund manager add-on, MyFax (fax to electronic file solution), administrator of logins for TransFirst/Transaction Central integrated credit card payments and online payment processing, Command Health interface for transcription and Integrated Voice Messaging with Televox/West vendor. Organize, host and present an annual NextGen Super Users' conference for Proliance administrators and staff.Committee member for development of new ERP. Reporting ACI for MIPS/MACRA to practice administrators.Training material and newsletter development via Publisher, PowerPoint and Captivate software.January 2017 - Trained and supported Go Live for three physiatrists and their supporting staff (MAs, Billers and Reception) on NextGen Practice Management.April 2017 - Trained and supported Go live for two practices, 20 OB/GYN providers and their supporting staff on NextGen Practice Management.August 2017 - Trained and supported Go Live for three opthalmologists and their supporting staff.

Recruited, trained, managed and evaluated patient services representatives for six clinic locations and nine Providers. Developed marketing materials, distributed physician business cards, referral documents and brochures, website management and social media steward. Meaningful Use Liaison, responsible for training staff, running Health Quality Measure reports, and attesting. Project Manager for new phone system implementation and ongoing telephony needs. Management of physician templates in NextGen Practice Management. Development of training materials and implementation, weekly staff newsletters. Inventory and order supplies for all six clinic locations. Proliance IT Steering Committee Member.

NextGen Certified Professional responsible for training, assessment of workflow at established practices and onboarding new acquisitions. Develop and distribute training material and newsletters to administrators and super users to improve billing and front office processes. Report generation, customization of practice forms/labels. Implementation and training of refund manager add-on, administrator of logins for TransFirst/Transaction Central integrated credit card payments and online payment processing. Organize, host and present an annual NextGen Super Users' conference for Proliance administrators and staff.

Hired, managed, trained and evaluated 50+ patient services representatives throughout eight clinic locations. Responsible for developing resource materials for NextGen Practice Management and training 250 providers and staff. Scheduling template administrator for 42 providers. Business office liaison to improve insurance eligibility checks and referral notification procedures. Developed and implemented policies and procedures relative to financial policies, referral policies and notification of privacy practices.

Recruited to assist in the transition from Minor & James to Seattle Cardiology. Responsible for hiring, management, training and evaluation of 25 employees. Centricity trainer and scheduling template administrator for 15 providers. Developed and implemented policies, procedures and employee handbook. Provided administrative support to providers and administrator.Responsible for scheduling and daily staffing nurse/medical assistant float pool for multi-specialty clinics, including oncology, cardiology, rheumatology, hematology, infectious disease, internal medicine, dermatology and gastroenterology. Assisted with tracking staff skill-sets and reviews. Payroll review and approval for all front and back office staff.

Responsible for scheduling patients, appointment reminder calls, chart preparation, check-in, registration, rooming patients, instrument technician and procedure room preparation. Promoted to office manager to oversee all aspects of billing, accounts receivable, including charge entry, electronic submission of claims, payment entry and appeals. Recouped over 70K in patient balances in the first month. Hired and train new staff for front office and instrument technician responsibilities.

Taught all subjects, 5/6 combo class

Taught all subjects, 5th grade