Amy Strumbly Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Onboarded, developed, and inspired a diverse team of remote Stylists to meet their performance metrics, thrive in their roles, and become fierce brand ambassadors and customer advocates – all while maintaining role as an expert Stylist. Top performer in all revenue and customer success KPIs among 1,000 associates. - Coached ~200 Stylists across five Lead teams by using personalized performance plans and best practice e-learning tools to support an improved customer experience. Improved styling behaviors among Stylists by developing educational material, facilitating workshops, and conducting audits. - Led remote onboarding process by ensuring Stylists had the resources needed and were set up for success. Educated Stylists on products and platforms. Processed I-9 documents promptly and accurately using Workday. - Built beneficial relationships by breaking down silos to solve problems. Liaised between Stylists and Customer Experience by swiftly resolving customer issues via Zendesk. - Participated in cross-functional efforts, such as client retention tests and focus groups, to innovate and solve at high speed. Tackled special projects assigned by Stitch Fix Leadership - such as leading and presenting content at team meetings and creating videos and other media to be shared with over 1,000 Stylists in Central Styling Region, which increased styling knowledge and perspective. - Actively styled 6 Stitch Fix US-based business lines (Women, Men, Plus, Kids, Luxe, VIP) and 2 Stitch Fix UK-based business lines (UK Women, UK Men).

Cleveland, Ohio, United States

Created personalized styling and shopping experiences by utilizing Stitch Fix's styling platform to send cohesive, on-trend Fixes that reflected a client’s personal style to help them feel like their best selves. - Built trust and won repeat customers by developing relationships through the thoughtfully written Stylist Note communications that accompany each Fix. Partnered with Customer Experience to provide support, resulting in positive feedback and increased sales. - Leveraged client data and algorithmic recommendations to track, assess, and curate personalized apparel portfolios. Styled 3 business lines (Men, Women, Plus) in timely manner while keeping quality, personalization, keep rate, and other performance metrics top of mind. - Maximized efficiency by maintaining a broad knowledge of Stitch Fix inventory, fashion trends, fit, textiles, and garment construction while styling to ensure Fixes are client-right and provide product education in Stylist Notes.

Cleveland/Akron, Ohio Area

[Position eliminated due to COVID-19]Acted as the principal liaison between the CMA’s Department of Philanthropy and External Relations and the museum’s staff and external constituencies. Managed an office of 35 and maintained a clean, organized, and pleasant working environment. Successfully completed duties of previous Administrative Assistant position while taking on new role. - Prepared accurate operational and financial reports, and planned and facilitated changes in procedures, forms, practices, and workflow resulting in optimal department and division efficiency. - Drafted proposals, presentations, and correspondence used to solicit, educate, and engage CMA’s donors. - Assisted in the execution of CMA’s Planned Giving program. Created proposals, made follow-up phone calls to donors and financial/legal advisors, recorded necessary information in digital database and paper files, sent acknowledgements, coordinated delivery of Annuity payments, and managed production of Lasting Legacies newsletter. - Oriented 14 new staff members and 5 interns during tenure and was point person for staff training of key tools such as software, databases, and office equipment. - Enriched staff by coordinating and implementing a monthly Employee Education Series, which boosted office morale. - Planned and facilitated departmental retreat. Managed vendors and budget, solidified agenda, secured off-site location, prepped supplies and meals, and kept team on-task, resulting in successful, stress-free experience for staff. - Offered technical assistance and personalized lessons on best telecommuting practices during COVID-19, which helped team work effectively and efficiently. - Ensured division was operating within its means by tracking division budget, processing invoices, and reconciling ledgers.

Cleveland/Akron, Ohio Area

Managed the Director of Philanthropy’s schedule by arranging meetings and coordinating travel plans. Assisted in preparation, organization, and implementation of timely and effective mailings, solicitation packages, special reports, and other materials. - Developed two successful Kickstarter fundraising campaigns for special projects at the Cleveland Museum of Art by writing, producing, and editing the pitch videos. The projects engaged young donors, and both went above their target funding goals - Frame-Up CLE: 264% funded, Art Election CLE: 261% funded. - Bolstered donor satisfaction and retention by helping plan and staff donor stewardship events and activities.

Cleveland/Akron, Ohio Area

Provided superior customer service to patrons of the Cleveland Museum of Art by supplying information and fielding questions about the museum and its exhibits. Handled renewal of museum memberships and ticket sales over telephone and in person. - Persuaded a record number of patrons to support the museum by purchasing memberships. Had distinction of being top membership seller during tenure, bringing in 908 memberships (71% being new or re-joins, totaling $42,096 in new revenue).

Cleveland/Akron, Ohio Area

- Sold tickets to theatre goers, kept will call box and guest list in order, and managed bank and earnings after each show.

Cleveland, Ohio, United States

- Conducted five tours a day of Cleveland's landmark tourist attraction based on the 1983 classic holiday film. Memorized countless facts about the movie, its stars, the house, and all the props within it to delight and fascinate guests from all around the world. - Responsible for cleaning the house and museum after each tour, which provided guests with fresh settings for photo opportunities. Wiped down infamous Leg Lamp window for a streak-free shine and diligently replaced Lifebouy soap in Ralphie's bathroom to ensure a germ-free experience.- Brought Christmas cheer, even in the summertime.

Annandale-On-Hudson, Ny

Interacted with patrons of all ages to ensure they had a positive experience at the Fisher Center. Made sure front-of-house operations moved smoothly and effectively before, during, and after show time. Responsible for training new ushers.- Interviewed, trained, and coordinated ushering staff of 25. Reinvigorated the training process by updating training materials and making an Usher Training Video, which educated new hires with knowledge and humor.

Annandale-On-Hudson, Ny

- Represented Bard College in an informed, respectful, and energetic way.- Gave extensive guided tours of Bard College to high school students and their parents. Able to answer challenging inquires and hold the attention of group for an extended period of time.- Mentored and supervised new tour guides. Familiarized them with tour route and taught them basics of giving informative and entertaining tour.- Responded to prospective student telephone and email inquiries. Scheduled tours, interviews, and class visits.- Updated Bard College Admissions Blog and organized print media. Performed routine office tasks.