Amy Strunk Email & Phone Number

United States

United States

Somerset, Kentucky

Somerset, Kentucky

Provided remote and on-site supply chain resilience technical assistance and support for the National Preparedness and Resiliency activities.

Developed and maintained a document index to store pertinent article information for inclusion in the newsletter.Organized identified content into index for review, comment, and prioritization by subject matter experts.Drafted article abstracts when necessary and assembled priority articles into newsletter template.Incorporate newsletter edits and comments from subject matter experts.Provided the Publisher and PDF deliverable files to the customer on time and within the statement of work.

Collected, analyzed, and integrated data from subject matter experts and FEMA guidance to develop and edit documents.Served as the technical writer and editor for software user guide documentation and video tutorials.Provided application regression testing for the Incident Resource Inventory System (IRIS) and the Resource Typing Library Tool (RTLT). Developed and delivered IRIS training tutorials catered to the users/jurisdictions requests.Addressed user submitted request for technical assistance via Request Tracker by gathering and analyzing information from requesters to seek resolution of IRIS issues.Served as the liaison between users and developers to implement user specifications and suggestions. Researched complex IRIS issues/bugs to better address user questions and collaborated with developers for resolutions or work arounds.Capable of researching and understanding complex directives, performed technical edits, and provided review support for emergency operation plans, test and evaluation plans and reports, manuals, and other deliverables.

Provided remote and on-site assistance and support for the Puget Sound ports - Port of Tacoma, Port of Seattle, Port of Olympia, and Port of Everett.Collected, analyzed, and integrated data from subject matter experts and FEMA guidance to develop and tech edit pre- and post-event exercise documentation following the HSEEP guidelines. Analyzed and reported exercise data for local and regional trends.

Somerset, Ky

Supported the Program Management Office in the creation, formatting, editing, and tracking of monthly reports to be delivered to the Government customer. Created and maintained document templates in Microsoft Word, PowerPoint, and Excel formats. Collected, analyzed, and integrated data from subject matter experts and produced documents as needed, including pre- and post-event exercise and workshop documentation, emergency operations plans, style guides, etc. Provided technical guidance and direction to staff and worked within the statement of work and completed all deliverables on time.

Somerset, Ky

Composed and organized technical instruction guides for telecom/facilities policies and procedures on Wiki and SharePoint sites. Answered incoming Telecom, Facility and directory assistance calls.Gathered and analyzed pertinent information to compose work orders. Researched and followed up with customers and vendors for ticket status and resolution of reported issues. Maintained positive working relationships with all internal departments, organizations, and employees, as well as external landlords, vendors, and other service providers.Provided support for the Move, Add, Change Desk by processing incoming requests to move, add, or change offices, phone lines, and personnel.

Certificate, Diamond Essentials

Certificate, Jewelry Essentials

Commonwealth Coders Certificate, Html5, Css, Bootstrap, Javascript, Python

Associate Of Arts - Aa

Activities and Societies: Phi Theta Kappa