• Oversee the LMS to ensure the courses are current and effective resulting in learner engagement and satisfaction. • Create engaging course and video content, applying different adult learning principles resulting in retention rates.• Collaborate with SME in the creation of material for courses, including the recording, editing and presentation of content resulting in course effectiveness.

• Created and implemented settlement and integration plans for diverse refugee and immigrant populations, impacting the lives of over 300 youth annually. • Collaborated with stakeholders at all levels to coordinate services and initiatives, resulting in streamlined processes and improved service delivery.• Designed and delivered workshops both in person and online, with attendance rates averaging 20 youth per session.• Provided database and video conferencing technological support to staff, resulting in productivity.

• Managed a tracking system of immigrant families through the interagency Gateway.• Conducted needs assessments and provided direct services to address the specific challenges faced by each individual, resulting in successful integration outcomes.• Developed and nurtured partnerships with internal and external stakeholders, including government agencies, community organizations, and educational institutions, creating a holistic approach.

• Facilitated accommodations for over 200 international students, ensuring a smooth transition and comfortable living environment.• Renewed students' visas and study permits, maintaining compliance with immigration regulations and enabling students to continue their education without interruption.• Recruited, screened, interviewed, and selected host families for international students, maintaining a database of 100+ families, and processed $30,000 homestay payments monthly with 100% accuracy.• Supervised a team of 10 staff and delegated tasks effectively, ensuring efficient and organized operations.

• Created and facilitated effective lesson plans using various learning styles, resulting in improved student engagement and learning outcomes.• Presented team-teaching seminars to new foreign teachers, fostering collaboration and teamwork among the teaching staff.

• Worked alongside Pension Officers; prepared and submitted clients’ pension claims • Oversaw filing systems, managed pension claims, and provided direct contact with clients • Reviewed, analyzed and extracted medical information from Medical Service Records to obtain evidence to support claims