• Lead the Office 365 Migration from Lotus Notes to Exchange Online ensuring system reliability and co-existence.• Manage Office 365 online suite• Install and manage Exchange 2016 Hybrid environment across three separate domains.• Migrated secondary domain from Google G-Suite into our Exchange Hybrid environment.• Deploy and maintain Windows based servers – physical, VMware, Hyper-V and Azure.• Removed DFSR from the file servers within the environment.• Assisted with several domain consolidation projects for our driving schools.• Manage license assignments included in the Microsoft Enterprise Agreement including Microsoft 365, Azure, Azure DevOps, Visual Studio.• Maintain all Azure Subscriptions through the Microsoft Enterprise Agreement for Prod / NonProd / DevOps• Manage Active directory and Azure Active directory including user onboarding / offboarding, security groups, distribution groups, etc.• Serve as a project lead for various application upgrade projects including those transitioning to Azure PaaS/SaaS and vendor hosted platforms.• Create and maintain documentation related to current processes and procedures.• Manage DNS/DHCP/IPAM for multiple domains through Windows DNS/DHCP, InfoBlox, GoDaddy, CloudFlare and Network Solutions• Assist with Group Policy Management• Maintain monthly Windows Server patching through Ivanti.• Develop and maintain a complete test environment for Active Directory and Office 365.• Assist Tier 1 / Tier 2 / Desktop Engineers with troubleshooting end user issues.• Assist with all server migrations from the Avaya core network to Cisco.• Maintain all aspects of Active Directory including user and group-based management.• Participate in the planning, design and implementation of the Azure architecture.

• Install and maintain the ServiceDesk software used throughout the ITS department and the general web interface made available to associates for self-service ticket entry.• Install and maintain all corporate tax software including workstation and server-side installations.• Provide end user support to diagnose and resolve customer issues including telephone support, deskside service and the walk-up service center.• Maintain complete inventory of the all hardware related assets for the company including desktop / laptop / computer peripheral / server hardware / storage / networking gear• Support and maintain all company issued mobile devices including BlackBerry, iPhone, iPad and Android based devices.• Service as a main point of contact for all company outage email notifications including coordinating with other teams to ensure issues were being addressed in a timely and efficient manner.• Assist with the support and maintenance of the email gateway and end user quarantine notifications to ensure timely delivery of end user emails.• Serviced as the main point of contact during enterprise wide email system upgrades including support engagements with the vendors to isolate and correct application level issues.• Served as the primary support contact for the SVP and higher-level executives.

• Complete data requirements required for electronic enrollment of new insurance coverage groups.• Review and update existing test plans for assigned projects.• Assist with development of new test plans to ensure data integrity.• Review and research current and potential issues revolving around electronic enrollment which included ongoing maintenance of existing groups within the database.• Develop documentation, including flow charts, regarding the current enrollment process for group insurance.

• Create and maintain all user accounts for the project covering multiple business units• Create and maintain all training documents for the assigned project• Provide end user support to diagnose and resolve computer related problems remotely and, when necessary, dispatching to the local onsite technicians.• Create and maintain an asset database in proprietary software including assigned user, system location and procurement date.• Provide local and remote training sessions or technicians assigned to the project including the global helpdesks in China, Spain, Ireland and Brazil.• Assist with updating key areas resolving around SLA agreements in the proprietary helpdesk software used across all service desk locations including.