Amy Tomasello Email & Phone Number

Illinois, United States

Founded and established Loving & Loyal, a small business fulfilling orders for Amazon, where I managed all aspects of operations including product sourcing, inventory management, and order fulfillment. I developed and implemented marketing strategies to increase product visibility and sales, analyzed market trends and customer feedback to optimize listings and pricing, and handled customer service to ensure high satisfaction. Utilizing various e-commerce tools, I streamlined operations and improved efficiency. Additionally, I oversaw financial management, negotiated contracts with suppliers, ensured legal compliance, and created business plans and operational procedures for long-term growth.

Rosemont, Illinois, United States

I expertly managed calendars and coordinated complex domestic and international travel arrangements for two Chief Officers and the Executive Leadership Team. By anticipating needs and taking initiative, I enhanced productivity through planning, executing, and delegating tasks. I managed expenses, organized event documentation, and planned corporate events. Additionally, I handled various office tasks such as record maintenance and supply ordering, utilized creative problem-solving skills for challenging situations, and prepared, processed, reviewed, and approved expense reports promptly and accurately, ensuring timely execution of deliverables.

United States

Independently managed heavy calendar scheduling for five Product and Technology Department executives, resolving daily conflicts across multiple time zones. Handled, reconciled, and submitted monthly expense reports, coordinated monthly catering and onsite executive meetings, and secured domestic and international travel arrangements. Collaborated with facilities for meetings, communicated efficiently across the organization using Microsoft Teams, Slack, and email, and prepared and edited presentations and reports. Processed classified and sensitive reports with the utmost delicacy and confidentiality.

Schaumburg, Illinois, United States

Managed calendars for three prosthetists and seven orthotists, handled multi-phone systems for 10 clinicians, and greeted 40-50 patients daily. Obtained and maintained accurate patient billing and insurance information, ensuring compliance with company policies. Reconciled $1k daily and up to $25-30k monthly. Registered patients according to protocols, collecting necessary documentation. Verified eligibility and benefits, ensuring all reports and results were available for physician review. Held authority over scheduling to ensure optimal mobility outcomes and served as the key liaison between patients and physicians.

Green Oaks

Directed operations with 100% efficiency for programs in independent, assisted living, and memory care departments. Assessed the interests and needs of 240 residents to create appropriate monthly program calendars for each department. Prepared, filed, and maintained reports, documents, and schedules according to state and federal regulations. Managed a $6k monthly budget for vendors, programs, events, and holidays using Yardi Voyager invoicing software. Recognized by the VP of Programming for exceptional performance in leading a national food truck social event for over 300 locations.

Directed all aspects of the Programs and Transportation departments, achieving 100% efficiency in daily operations. Researched, evaluated, and modified programs and events to cater to residents’ interests, increasing participation by 34% annually. Managed a monthly budget of $11k for programs and events and a $9k budget for scheduling and supervising leaders, contractors, and vendors. Hosted monthly networking luncheons, boosting sales by 7% and volunteer participation by 5% monthly. Collaborated with directors to implement programs, resulting in a 12% increase in monthly referrals.