Amy Torrence Email & Phone Number

United States

Deerfield, Il, Us

-Manage documents from initial creation to final published document.-Conduct Annual Reviews of companywide documents and initiate workflows for Owner Review/Approval. -Proofread, edit, and format documents to be clear and concise using company specific templates. -Monitor email inbox for Document Management inquiries from Stakeholders. -Collaborate with Subject Matter Experts for document development and proper workflows. -Assist Accreditation Team and Leadership in various activities, including expediting document workflows and conducting audits.-Configure forms and fields in Regulatory Compliance Manager in Compliance360 application. -Conduct staff interviews for internal audits in preparation for Accreditations. -Create Risk Intelligence reports and visualizations using PowerBI based tools.-Execute ad hoc reports as requested by stakeholders.-Manage workflows within Document Management system using SAI Global Compliance360 (Document Policy Manager).-Work well under deadlines and able to balance tasks with little supervision.-Advanced experience using Microsoft Office tools and Adobe Acrobat.

Long Beach, California, Us

· Performed queries using Medicare pharmacy claims data to generate medication adherence (MTM) reports.· Maintained monthly Excel dashboard for STARS Reporting and Medicare Enrollment.· Completed special projects and research to identify data discrepancies.· Completed reporting tasks in an accurate and timely manner.· Met with stakeholders to determine reporting needs and to present findings.· Collaborated with various teams and leaders across the organization.· Utilized working knowledge of various reporting tools.

Deerfield, Il, Us

· Developed and maintained Excel spreadsheets, Access databases and queries for reporting needs; made recommendations for solutions and initiated corrective action as needed.· Developed and prepared PowerPoint presentations with key performance metrics for stakeholder meetings.· Developed and monitored Quality Improvement Activities and Continuous Quality Improvement (CQI) training for staff; presented biweekly progress reports to stakeholders.· Collaborated with stakeholders to prepare for URAC Accreditation audits. · Retrieved, validated, and performed quality audits on data from various platforms to create reports used in making business decisions.· Collaborated with various teams to develop new reports by understanding their reporting needs.· Ensured internal and external reports for client reporting, accreditation, quality, and process improvement projects were accurate and timely.· Disseminated weekly, monthly, and ad hoc performance information to leadership and Quality team.

New York, New York, Us

· Aided in implementation of new Clinical Review department through collaborative planning and preparation. · Supervised Clinical Review staff, developed workflows and schedules to meet operational needs.· Analyzed queue needs, made ad hoc changes to call center phone coverage, and provided ongoing support for customer and staff needs.· Analyzed case TATs and developed process improvements based on data trends and business needs.· Established and monitored new policies and procedures to meet compliance and regulatory expectations.· Collaborated closely with stakeholders to ensure key performance metrics were met.· Designed performance reports for individual staff members and overall department compliance for stakeholders. · Documented standard operating procedures, job instruction guides, and training materials for end users and pharmacy Technicians.

Deerfield, Il, Us

· Monitored and directed operations workflow and developed tools, such as report creation, writing SOPs and documented job instructions to assist end users in their roles. · Analyzed and developed processes and workflows for the migration of two business units during the merge of Prime Therapeutics and Walgreens Mail Service.· Analyzed and implemented new procedures that were more streamlined and efficient. · Worked independently without direction to meet deadlines, including during times of competing priorities.· Collaborated with leadership and other stakeholders across the organization.· Managed, coached and developed up to 40 pharmacy Technicians through one on one and group interactions.· Conducted payroll, performance management and work-flow assignment daily, in addition to engaging positively with employees.· Aided in implementation and adherence to URAC Accreditation Standards at Operations level.

Deerfield, Il, Us

· Designed a fast-paced training curriculum for all department new hires using first-hand knowledge of processes. · Facilitated and presented training materials in a classroom environment.· Conducted pre- and post-training surveys for training effectiveness feedback.· Provided continuous training and development for Technicians through observations, coaching and feedback.· Continuously improved department quality and productivity by analyzing and implementing new procedures.· Resolved third party exceptions.· Accurately entered data and prescriptions in production environment.· Provided excellent customer service.

Little Rock, Ar, Us

- Provided excellent customer service to guests- Successfully exceed sales goals- Assisted customers to find products that fit their needs- Set up floor displays with merchandise in a manner following the company's guidelines- Cleaned and maintained department area- Operated cash register and inventory tools

Bachelor Of Science - Bs, Technical Communications

Business Management

Associate Of Arts - Aa, Biology, General