Amy Franz Thomas Email & Phone Number

West Chester, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

thecatcollaborative.orgThe Cat Collaborative is a 501(c)(3) non-profit organization devoted to helping homeless cats in Philadelphia by providing free TNR appointments and vaccinations.• Craft UX research that addresses organizational priorities while advocating for the needs of users• Assess user behavior using qualitative research to inform project strategy and design deliverables• Work with Executive Director and other internal stakeholders to align content with business objectives, market positioning, brand identity, and vision

Germany

honestdog.deHonestDog is an online B2C marketplace for pet adoption. • Redesigned the onboarding process with a design team to increase user retention and implement monetization efforts• Crafted design artifacts such as user flows, sketches, wireframes, and interactive prototypes• Performed multi-method research including discovery interviews, secondary research, and usability testing to inform an iterative design process • Presented design decisions to stakeholdersSkills: User experience design, user interface design, user research and interviewing, design systems, competitive analysis, design audit, information architecture, sketching, prototyping, wireframing, usability testing, presenting.

Philadelphia, Pennsylvania, United States

The Philly Home Girls team at Elfant Wissahickon Realtors is a boutique real estate firm dedicated to educating clients and providing simple, stress-free transactions.Real estate is the highest form of user (customer) experience. From collaborating with other agents, mortgage lenders, and title representatives to achieve a common goal to researching clients' needs and desires, Realtors are masters of user researcher and applying customer insights to create transformative and meaningful experiences.• Conducted UX/CX research to improve real estate transactions and experiences• Performed over 100 user interviews • Analyzed market trends and industry landscape to strategeize unique and impactful points of view• Produced over $8MM in home sales and rental deals• Acted as fiduciary and negotiated in clients’ best interest • Supplied clients with informational resources and professional guidance to provide an exceptional, stress-free experience• Communicated daily with clients and colleagues to ensure bulletproof transactions• Cultivated a trusting, cross-functional network including mortgage lenders, contractors, inspectors, and attorneys• Delivered offers to sellers and negotiated sales contracts with a time-is-of-the-essence approach• Built meaningful relationships with buyers to best understand their budget, needs, and desires to match them with appropriate homes

South Hackensack, Nj

Ethnic Technologies is a B2B predictive data and marketing software company serving Fortune 500 companies and non-profits across financial, healthcare, gaming sectors, and more.Product & Build• Ideated, designed, and improved data-driven products by formulating and answering research questions and manipulating data for analysis• Collaborated with backend developers using agile methodology to prototype, write pseudo code, test, analyze, and refine product functionality• Supported product release cycles, including re-release of flagship product, delivered on-time and with 100% success rateDesign & Content Strategy• Launched a revitalized company website on a project budget of $0; included wireframes, visual design, UI elements, prototypes, and UX writing• Led content strategy initiatives such as resurrecting company blog, developing a design system, evaluating website analytics, and revamped marketing materials and internal processes documentsResearch & Data Analytics• Reimagined product capabilities to enable increased sales opportunities• Researched, designed, and tested algorithm enhancements • Researched and analyzed letter patterns and naming conventions to feed an ethnicity evaluation algorithm using MySQL and Microsoft Excel

Yingwenming.com is a name consulting business that assists Chinese individuals in choosing the most fitting English names for themselves or their children.• Co-authored an e-book tailored to a Chinese audience about how to strategically choose an English name that exudes respect in English-speaking countries and reflects the wearer's individuality• Followed name trends• Studied the history and evolution of names• Wrote blog posts about English names

Philadelphia, Pa

Nonprofit organization devoted to improving individuals' livelihood by creating smarter ways to access essential benefits and services.• Conducted usability tests on internal application, Compass, and reported usability issues and bugs to developers• Educated the English and Spanish speaking populations across three states about numerous public benefits and assisted them in navigating the application process, resolving any obstacles they encountered along the way• Analyzed documents to ensure successful enrollment quickly and efficiently and discussed with clients highly confidential information; promoted access to public benefits to all demographics• Integrated new hires to the work culture, trained how to utilize internal and external software and wrote evaluations throughout the new hires' training to document progress; displayed interpersonal and leadership skills in a training position

Philadelphia, Pa

• Demonstrated poise working in a fast-paced, high volume environment that requires quick thinking and excellent problem solving skills• Displayed multitasking abilities by performing administrative tasks while simultaneously interacting with guests in a warm and welcoming manner• Maintained excellent relationships with co-workers and guests to ensure a smooth work environment in a fast-moving setting

Philadelphia, Pa

• Conducted various methods of outreach about local happenings including going door-to-door, attending events and using social media as a communication platform• Coordinated volunteers and corresponded with local businesses to prepare for neighborhood events and strengthen community ties• Created flyers to promote upcoming programs and events as well as composed blog articles focusing primarily sustainability and beautification throughout North Philadelphia's communities

Philadelphia, Pa

Provided core services to elementary school students of the Latino immigrant community of South Philadelphia with goals of integrating students into social and academic environments through tutoring and mentoring.• Assisted in integrating students of the Latino immigrant community to the academic and social environments• Committed to mentoring students on a weekly basis and built rapport with families by reporting the progress of student’s work• Promoted health and wellness through educational activities and presentations

Certificate, Ui/Ux Design

Bachelor Of Arts (B.A.), Linguistics; Spanish

Activities and Societies: InMotion Dance Ensemble

Spanish Language And Literature