Amy Vaden Email & Phone Number

CUSTOMER-FOCUSED | SELF-MOTIVATED | ENERGETIC | ACCOMPLISHED | DYNAMIC PROFESSIONALProactive professional with expertise in all facets of customer service and project/program management. I provide value as a specialist in driving operational excellence and accomplishing process improvement by developing and implementing significant initiatives. As a customer-focused professional, I am astute at delivering top-notch services to clients, including determining and addressing concerns, thereby attaining 100% satisfaction of clients. Recognized for generating new and repeated business through superior customer service and relationship development efforts.The favorite part of my career is creating strong working relationships with stakeholders – clients, management teams, subordinates, peers, and external partners. Dementated strong people management skills to build and lead a cross-functional team of 80 staff members, including preparing schedules and allocating tasks. Instrumental in planning and organizing training sessions for the skills enhancement of new and existing staff members, thereby ensuring top-notch performance.Passionate about managing and delivering key projects while maintaining strict compliance with contractual obligations. Strong business acumen with proficiencies in supervising and streamlining overall operations of the business, such as strategic planning, staffing, scheduling, finance control, and regulatory compliance. As an out-of-the-box thinker, developing significant initiatives to drive process improvement and operational excellence.🎯 𝐂𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬:➙ Customer Service & Satisfaction ➙ Workload Planning & Management ➙ Team Leadership & Training ➙ Regulatory Compliance ➙ Project & Program Management➙ Stakeholder Engagement➙ Relationships Development➙ Astute CommunicationConsistently received appreciation from the top management for completing overall assigned operations on time and as per defined standards. I am an articulate and refined communicator with operational command over Spanish and English. Possesses strong time management, communication, relationship building, organization, problem-solving, and organizational skills needed to accomplish work objectives.Do you want to know more about me? Feel free to connect with me!

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  University Of Phoenix

  Education