• Directly supervise a team of four employees, conduct training, distribute tasks; utilize leadershipand planning skills to guide the team toward objectives• Leverage multiple record sources to respond to a high volume of inquiries, electronic forms, andemails within tight deadlines; record and elevate concerns to college leadership, as needed• Support the coordination and execution of large-scale events, such as the triannualcommencement; successfully led a team that certified over 1,300 degrees in less than six weeks• Cross-verify that programs in the graduate catalog align with current institutional policies andguidelines; flag information that does not adhere to policies; provide recommendations toassociate deans and the curriculum committee for alignment• Collaborate with campus partners, maintain knowledge of curriculum and transfer credit policies,and resolve problems with innovation and attention to detail• Create content and teaching materials for staff and college partners

• Outreached, communicated, collaborated, consulted, and maintained cross-functional relationswith campus stakeholders and offices to foster partnership, program collaboration, logistics,facilitation, and support for the campus-wide orientation program and best practices for consistentmessaging & experiences for new students• Conducted weekly 1:1 and new student orientation group presentations on complex policy andprogram guidelines, reaching up to 50 participants weekly• Collected & interpreted data and created reports regarding enrollment, readmission, orientation,and graduation• Served as the hiring manager and supervisor for undergraduate‐level student staff from 2016‐2020; including training, one‐on‐one evaluations, and disciplinary procedures; retained 90% ofstaff throughout the experience• Assisted in planning & developing proposals and initiatives with the interdisciplinary curriculumcommittees to implement new academic programs & courses, increase retention, and improvegraduation metrics• Managed implementation of targeted outreach during graduation precertification using acampaign resulting in an 8% increase in the conferral of degrees in Fall 2020

• Designed and developed three asynchronous webcourses on Canvas (LMS) for new studentorientation specific to FTIC, transfer, and UCF Online populations• Served as the project lead to outline, configure, test, and validate the functionality of a newinteractive degree planning tool in Oracle PeopleSoft for our academic programs; identified criticalcoursework and milestones including high-impact practices and regular academic advisement• Utilized CRM data to monitor student progress and provide a seamless advising experience, consistently achieving an around 82% graduation rate across all programs.• Led recruitment efforts including organizing and facilitating workshops and informational sessions with internal and external partners

• Maintained accurate and detailed records of advising and student interactions in the advising database; integrated career development concepts and strategies into the developmental advising process and assists students in identifying academic strengths.• Assisted students at transfer orientation with course scheduling and overrides.• Produced deliverables for students including two and four‐year graduation plans and satisfactoryacademic progress (SAP) requirements for those placed on probation or cancellation status oftheir federal financial aid• Developed a production schedule for targeted workshops related to student success for transferstudents; worked with departments and outside stakeholders to oversee communications strategiesand guest speakers• Served as a project manager to create, configure, test, and validate the functionality of a newprogram tracking system (myKnight Audit); reported issues and bugs through the submission ofServiceNow tickets

Selected Conference Presentations- University of Central Florida, SDES Institute Award Ceremony, Spring 2014 "Launching a Food Pantry Initiative"