Amy Vanhoose Email & Phone Number

Salisbury, South Australia, Australia

Ocean City, Maryland, United States

Overnight Manager

Ocean City, Maryland, United States

Townsend, TN

Gatlinburg, TN

 Oversaw all operations of a high-volume, scratch-kitchen Tex-Mex restaurant in a busy tourist destination, with annual net sales of $3.5M, and a rooftop deck. Hired, trained, and developed an international seasonal team of 45-50 team members and a management team of 3-4 managers and shift leads. Coordinated J-1 Student Visa participants and related.

Knoxville, Tennessee

 Served as interim Building Manager for the Student Union on campus, directly overseeing the operations of the campus’s second largest dining hall, a retail food court with 5 restaurants, and two other stand-alone units in the building. Selected as the General Manager for Raising Cane’s Chicken Fingers, a new high-profile branded unit in a highly visible.

Maryville, TN

 Managed and developed three teams within the company’s POS Department, handling menu management and maintenance; e-mail, coupon, and website support and development; and the technical aspects of new restaurant openings, for multiple concepts. Liaised with multiple operational departments, including Culinary & Beverage Systems, Accounting, Fraud.

Knoxville, Tennessee Area

 Headed operations at six different high-profile locations for an industry leader in high quality casual dining, during a period of dynamic change and growth. Provided short-term transitional leadership at seven additional locations undergoing changes in management or experiencing challenges. Fully responsible for operations and bottom-line.

Knoxville, Tennessee Area

 Led daily operations of a $2.5M, 140-seat Prime steakhouse and wine bar with an unwavering commitment to quality and hospitality. Managed all facets of a dynamic beverage program with over 200 wines and $17K in inventory. Increased cash flow by ensuring appropriate inventory levels and improved purchasing and pricing controls. Conducted weekly wine and.

Charleston, South Carolina Area

 Provided first-level expert application support for Orient-Express North America's 700+ employees using 250+ PC workstations, including the installation and support of all software. Responsible for the testing, implementation, and management of the property management system (ePitome for Windows) and central reservations system. Supervised and.

Charleston, South Carolina Area

 Consistently exceeded projected revenues by 100% or more while directing the Business Center at a 442-room and suite, Four-Star, Four-Diamond property. Comment card reports showed dramatically improved service quality and client satisfaction during my tenure. Trained and developed departmental staff, who provided services to both hotel guests and staff..

Ocean City, MD

 Hired, trained and supervised a staff of 60 at a family-run 101-room seasonal oceanfront resort hotel and popular restaurant. Designed, tested, and priced new breakfast, dinner, wine, and children’s menus for each operating season. Selected, purchased, and priced all beverages. Updated all training manuals, job descriptions, and employee guidebooks..

Aspen, CO

 Responsible for all facets of daily operations of breakfast/lunch and/or dinner dining rooms, plus room service supervision, at a Four-Star, Four-Diamond hotel. Dramatically improved service speed, consistency, and quality through extensive training and supervision. Established a loyal regular clientele of locals and repeat visitors.  Interviewed.

Tortola, British Virgin Islands

 Planned menus for four sailing camp programs of 70 teens each, considering all nutritional, space, cost, and preparation constraints. Performed all purchasing activities; coordinated the receiving and inventory of these goods. Standardized and developed recipes and production schedules. Streamlined the wholesale ordering and distribution systems for.

B.S. Hotel Administration, Hotel, Motel, And Restaurant Management

School of Hotel Administration Concentration in Resort Management Minor in Environmental Studies

Diploma, 9-12

Activities and Societies: Show Choir