- Lead Strategy Focus Groups and Discovery Sessions with key stakeholders- Coordinate and Lead New Project Kick-offs to set expectations and get projects started on next steps- Conduct UX Research- Identify and create user personas and task user flows- Develop Content Planning Strategies, Sitemaps, and Taxonomies for new Website Information Architecture- Plan and create Usability Testing activities along- Curate surveys for collecting insights from various stakeholder groups based on persona- Draft communication samples and help strategize with clients about distribution initiatives and incentives- Set, socialize, and track goals for project success and communicate and strategize with Directors- Request tracking to capture, prioritize, and assign requests for new work- Work closely with Directors for expectation-setting and follow-ups with internal teams or external partners on shared work or project- Manage tracking and addressing product bugs with developers and clients through QA testing and UA testing methods- Monitor, report, and share status with clients on strategies and deliverables in progress, roadblocked, or completed- Manage communication and activities related to launching new websites- Share knowledge, documents, or other reference materials with internal teams and external partners and clients- Collaborate and communicate with external partners on shared work or projects- Manage customer feedback and escalations with internal teams- Proof and review work, share feedback, initiate or delegate revisions as necessary

- Managed and created web product development processes within agency, including drafting and articulating product functional requirements across various teams- Monitored and reported on workflows or processes to develop efficiencies- Trained and Onboarded new team members and provided with reference materials for company success
- Conduct brand research and competitive analysis using online analytics platforms and surveying tools- Coordinate user-focused discovery sessions with clients and focus groups- Create website sitemaps and Information Architecture that represents both the brand's and consumer's needs (Flowmapp, Figma, Miro)- Perform and distribute User Experience Testing (OptimalWorkshop)- Curate Conversion Paths, User Flows and Personas- Manage collection and implementation of content into websites- Develop Brand Strategy: SWOT, Market Analysis, Content Frequency, etc.- Content management and loading in various CMS systems (WordPress, ModernCampus OmniUpdate, Drupal, Shopify)

- Create website sitemap architecture in Flowmapp- Manage collection and implementation of content into websites.- Develop Brand Strategy: SWOT, Market Analysis, Content Frequency, etc.- Launch websites: point DNS, work in GoDaddy, WordPress, Google Domains, etc. - Set up Google Analytics Properties, Goals, etc.- Compose and construct Email Marketing templates in Email Marketing Platforms such as Mailchimp, Constant Contact, etc.- Conduct brand research and competitive analysis using online resources and tools. - Create, curate, manage, and publish relevant, original content for organic social media channels.- Experience planning content in Plann, DIVVY, and other editorial calendar formats.- Engage with users on social media channels by responding to messages, comments, and liking and following other pages/accounts.- Track and analyze social media and website metrics with Oviond and Google Analytics- Compose and maintain blogs, using best practices for SEO for organic growth. Samples of copy available upon request. - Create and run Facebook Campaigns and Boosted posts on Facebook and Instagram- Connect Facebook and Instagram integrations for third-party platforms - Maintain agency Facebook Business Manager, add users, pages, connections, etc.- Research, write, edit, proofread and manage agency content. Samples of copy and social media feed postings available upon request. - Develop and execute social media advertising campaigns. - Curate content marketing strategies that increase awareness, engagement, and drive website traffic for client brands. - Account Management: liaison between client and team members to reach deadlines on projects, client communication, extensive scheduling and calendar management, led virtual and in person meetings, created agendas, etc.

- Planning, coordinating, and designing events and celebrations for clients in the Kansas City area.- Create custom day-of event timelines, checklists, etc.- Organizing details of events while providing vendor recommendations. - Strong and frequent communication with prospective clients, caterers, and vendors.- Developing social media platforms and networking with vendors and other industry professionals.- Events portfolio available upon request.

- Maintain WordPress Website and SEO- Blog Writing and Copywriting- Content creation and Social Media management- Coordinating, organizing, and designing themes for events including celebrations, corporate events, trade-shows, wine tastings, and dinners, etc.- Scheduling meetings and coordinating hotel accommodations, transportation, and events for international wine producers.- Strong and frequent communications with prospective clients and various vendors.- Coordinating sales, import, and distribution logistics.- Account management, wine merchandising, and creating promotional material for wine-related events.

- Technical Support of Benefit Software and Online Benefits Portal- Data Updates of weekly electronic data feeds- Account Management - Provided excellent customer service by listening to client concerns and efficiently resolving issues within strict deadlines. - Accurately processed changes and employee benefit enrollments by utilizing problem solving skills in fast-paced situations.- Frequent communications with clients via phone calls and emails.- Actively multitasked by utilizing multiple computer applications and internet browsers to process employee benefit changes for businesses.

- Strategy Development for Business Development and Account Sales at Branch- Planned and organized monthly customer appreciation events, for clients- Created and designed concepts for events within a specific budget.- Sold and opened new personal business accounts while upholding bank policies. - Bank Teller and vault management.

Assisted customers and educated them about cameras/camcorders and mp3 devices. Sold high-end electronics, accessories and service plans. Sales communications with various vendors such as Nikon, Canon, Sony, Skullcandy, and more.

Mixed and served hand-crafted lattes, cappuccinos, smoothies, and etc. in a timely manner. Performed duties: Opening and Closing Duties, Bakery Setup, Gift Card sales, Call-In Orders, Greeted Customers, Cashier, and etc.