Leading implementation planning for the Office of the Local Government Inspector.

• Evaluated the previous major review to provide recommendations and a plan to build and improve the process.• Planned the project to ensure its successful delivery in line with expectations around quality, time and budget.• Coordinated a team of five subject-matter experts to deliver the major review of the Strategic Community Plan, including community engagement, communications, event organisation, data analysis and strategy development.

• Shaped the newly-created role of Governance Officer – Council Support.• Implemented the agenda and minutes software programs ‘DocAssembler’ and ‘DocsonTap’ and developed/provided training sessions, training guides and templates to all employees required to use the system to produce reports to Council.• Assisted with development of the Councillor Portal – the main tool for communicating with elected members outside of the Council meeting schedule, including determining ways in which information is displayed and provided.• Developed a process for responding to elected member requests to enable oversight, encourage accountability and enable equitable access to information by elected members.• Developed and coordinated an elected member induction program following the 2019 local government elections.• Developed policies for provision of information to elected members, elected member professional development and meetings of electors.• Completed a review of the entire policy library.• Developed a community governance toolkit.• Coordinated the ‘Pathways to Innovation’ research project, as an initiative of the Strategic Advisory Unit, including analysing research findings and producing the final research report.• Member of the Town’s 2019 Local Government Professionals Australasian Management Challenge team, with the team placing fourth in Western Australia. Mentor for the Town’s 2020 team.

• Selected as a member of the Chief Executive Officer’s Strategic Advisory Unit to support him in planning for the future of the Town of Victoria Park.• Speaker at 5th Annual Public Sector EA PA Summit.

• Helped to promote retail businesses through the Town’s 12 days of Christmas social media campaign. The campaign was designed to build relationships and minimise the impact of the Water Corporation’s Pipes for Perth project on the businesses’ revenue. • Planned and successfully promoted the Edward Millen Open Day, as a location for Open House Perth 2017, attracting nearly 600 people.• Led the development of the Town’s 2018 Waste and Recycling Guide, working cross-functionally to refresh the design, and improve it based on feedback received from staff and the community. • Assisted in the delivery of the Town’s Strategic Community Plan 2017-2032 by editing the document to deliver the final version, and managing the design process to ensure the final design met expectations, aligned with the content and showcased the Town as a leader in the local government sector.• Planned a live Q&A session on social media to educate the community about the Town’s financial management.• Member of the project team that supported the Town’s organisational restructure, ensuring that staff were kept informed and engaged.

• Procured and set up online engagement software, Engagement HQ.• Completed IAP2 engagement units: Engagement Essentials, Engagement Methods, Facilitating Engagement and Emotion, Outrage and Public Participation.• Facilitated community workshops on a wide range of topics, such as, visioning, aspirations, Engagement HQ training and levels of service.

• Assisted in the delivery of a successful cultural optimisation program for the whole organisation. • Project Manager for the Business Life Program organisational review. This included creating and maintaining the Project Management Plan, running workshops for staff members, reviewing and editing reports and keeping track of outcomes.• Project Leader for the Due Diligence Project for the amalgamation of the Town of Victoria Park and the City of South Perth. This included collating all required information to ensure that due diligence was exercised.• Assisted the Parking Management unit with recording and responding to large quantities of enquiries received after the introduction of user pays parking.• Covered the Executive Officer position multiple times, supporting the Chief Executive Officer and Mayor.• Member of the Social Club Committee, organising an event every month.

• Improved the tracking of all official correspondence received by the Deputy Secretary’s office to ensure that accountability was identified early and provided a single point of contact. This resulted in greater visibility of correspondence received, deadlines to work towards, and appropriate sign-off being obtained.• Identified and implemented improvements that could be gained through consistent and up-to-date information provided on the Legal and Operational Services intranet site while maintaining a user-friendly structure.• Contributed towards an increase in staff engagement through the organisation of monthly events for staff.

• Developed the skill set to provide a highly efficient level of support.

This role was an interim placement to ensure that services provided by the Communications Assistant were available to other staff when the new structure was implemented. Although the role had the title Executive Assistant, the nature of the role differed from that of a typical Executive Assistant position.• Supported the Communications Services team to ensure a smooth transition into the new structure.o Assisted with recruitment.o Set up and maintained GroupWise email distribution lists.o Maintained the Ministry intranet site to reflect the new structure and services.o Relocated and setup new and current staff affected by the new structure.

• Successfully managed an audit identifying all Ministry of Justice publications held off-site by a contracted company for storage and distribution. The audit resulted in many publications identified as being out of date and superseded. The result of the audit identified cost savings by reducing the quantity of storage required by the Ministry.• Assisted with the rollout of the new Ministry of Justice brand, ensuring consistent use across the Ministry.o Managed external suppliers to ensure the quality and delivery of products.o Created user guides and templates.• Successfully managed the delivery of the Directory of Official Information for 2011, consisting of a single portal for large web based publications, with contributions from over 250 organisations across New Zealand. This is a forward facing publication on the Ministry of Justice website.

• Conducted an audit of all current National Office taxi accounts identifying the validity of the current accounts and ensuring accurate business units were recorded and ensured taxi chit books were in stock. The audit identified benefits to business units throughout National Office through creating an efficient process resulting in a streamlined payment approach.• Successfully implemented a new efficient ordering process for staff identification cards for the Ministry. The result of this process delivered a quicker, more accurate and efficient means of delivery of the staff ID cards with fewer returns. I negotiated the solution to be provided by an external vendor at no cost to the Ministry.• Developed and updated the Support Services intranet pages. Whilst in this role the Ministry moved to a model that required business units to look after their own sections on the intranet. I took sole charge of Support Services’ section, ensuring that information needed by National Office was available, updated and presented in a user-friendly way.