• Maintained all library applications including the evaluation of new applications and services.• Responsible for the life cycle of digital resources including their trial, evaluation, purchase, setup and marketing.• Provided in-person and virtual reference and instruction services as scheduled.• Served as liaison between the library and Information Technology, Student SuccessCenter and other campus departments as assigned.• Represented the library as a member of the University Web Site and Technology AdvisoryCommittees.• Participated in several campus task force projects including an AQIP Systems Portfolioreview and update, Campus Network Security evaluation, Student Retention initiative andan Embedded Librarian pilot for two separate LMS platforms.• Migrated the library web site and application to a new Content Management System.• Implemented chat reference services and trained librarians on the applications and bestpractices.• Worked with members of faculty and Information Technology to propose, then later pilot,an iPad course for faculty teaching and student engagement.• Co-chaired University Technology and Information Founders (UTIF) task force to assesstechnology wants and needs of campus community.

• Created a technology plan to track all library hardware and software including two instruction labs and a faculty technology lab.• Trained staff on all peripheral equipment (scanners, projectors, printers, etc.).• Interacted with campus Information Technology to build stronger relationship.• Created an electronic calendar and resource toolbar for library and faculty use.• Evaluated and acquired new books for the Computer Science department.• Designed and scanned digital images to create a new art collection database.• Trained and assisted Art department faculty in digital media presentation using ARTstor.

• Acted as primary business owner and project manager for three software releases annually.• Defined project scope and coordinated annual releases across three customer facing units. • Wrote business, user and detailed requirements for all proposed functionality enhancements for a market leading tax application.• Tested user interface in order to report and track defect resolution for all support issues and software enhancements.• Conducted database usability and training sessions with subscribers and corporate sales force.• Wrote specifications and liaised with architects to design and test three features for a new user interface released in Spring 2007.

• Coordinated the development of four internet-based products from concept through launch. • Assisted in QA and correction of data issues to ensure timely release.• Weekly HTML updates, including delivery of customer communication.• Wrote requirements documents and use cases for CCH ChargeMaster Comply; upon launch the product generated $5 million in new sales revenue and continues to grow.• Managed team of 20 Production Specialists tracking workload distribution, daily product deadlines, time management, goal setting and delivering performance review feedback.• Trained team members on data processing and defect resolution for all electronic products.• Participated in steering committees to monitor data conversion of 15 products.• Interacted across the business to ensure data integrity throughout SGML conversion of all products for the Health and HR product lines; both print and electronic formats.• Organized content migration and launch of new Lotus Notes database providing product and marketing information to national sales teams for 122 products.