Maximize operational performance of properties by achieving controllable net income, tenant satisfaction, and occupancy targetsManage collections, delinquencies, and eviction court casesAdvertise and lease vacanciesLead, manage, and train assistant property manager, leasing agent, and maintenance supervisor as a cohesive team to accomplish the goals of the property groupLead property takeovers; onboard new properties and execute the asset's business planConduct monthly budget review and reportingMaintain properties by investigating and resolving tenant complaints, conducting inspections, and enforcing rules of occupancyProvide excellent customer service through prompt, professional, and authentically caring responsesCoordinate services with external vendorsIdentify, propose, and execute annual CapEx projects with support from asset management and maintenance teamsSet the scope of unit renovations to optimize budgets and occupancyCollaborate with maintenance team for unit renovations; verify renovations are completed with consistent speed, quality, and budget efficiency.

• Spearhead daily operations including appointment scheduling, patient coordination, and staff management• Administer HR policies and processes including employee onboarding, training and development, and performance reviews• Monitor insurance eligibility verifications and claims processing to ensure accurate billing processes• Assist patients with appointment scheduling, forms, treatment planning presentations, and payment processing• Identify opportunities for process improvements and implement new systems to maximize efficiency• Conduct monthly reporting on KPI’s to identify successes, opportunities and develop a plan for areas needing improvement• Manage aged receivables to minimize patient and insurance balances

Responsible for operations of 616 multi-family residential units • Managed team of 12+ associates including candidate selection, career planning and development, performance management and recognition • Directed leasing operations including advertising vacancies, screening potential tenants, negotiating leases, addressing tenant concerns and disputes in timely manner to ensure high tenant satisfaction and retention• Oversaw maintenance operations including work orders and repairs, coordinating with contractors/vendors, identifying capital improvement projects, and ensuring property compliance with safety regulations• Managed property budget including rent collection, maintaining financial records, preparing financial reports, and optimizing revenue through a combination of rent increases and cost-saving measures• Ensured property complied with local, state and federal regulations including fair housing laws, building codes and safety standards• Handled legal issues including lease violations and eviction processing• Conducted regular inspections of properties to identify maintenance needs, safety hazards, compliance issues and addressed accordingly• Oversaw resident relations team who served as primary point of contact for tenant’s inquiries and complaints. Provided excellent customer service to maintain positive relationships and tenant satisfaction• Identified and mitigated risks to the property including security threats, liability issues, and environmental concerns

Managed business operations of a 320-unit multi-family residential community • Directed team of 6 associates including leasing, administrative and maintenance positions• Responsibilities included leasing, rent collection, maintenance coordination, risk management, capital improvement projects, vendor management, tenant relations, budgeting and financial management• Achieved the following metrics in 2017:o Exceeded Scheduled Rent budget by $19.7k and achieved 4.41% rent growth over prior yearo Reduced Delinquency/Aged Receivables by 25% o Achieved NOI of $198k (+3.5%) compared to budget• Awarded Community of the Year in Southern California and nominated as Community Manager of the Year (2018)

Managed operations of 133 unit multi-family residential community in San Diego. Job duties included leasing, marketing vacancies, property tours, lease renewals and negotiations, maintenance and repairs, capital improvement projects, legal disputes, as well as financial reporting and management.

Responsible, under the direction of the Property Manager, for all phases of the property operations, and to act as main point of contact in the absence of the Property Manager Monitor and direct rental activity, all on-site marketing activities, and maintain an in-depth, ongoing knowledge of the local market Assist in timely collection of rents, banking activities, documentation of all transactions Responsible for administrative functions and the preparation of all reporting documentation Demonstrates knowledge of Fair Housing and other legal issues and local ordinances as they affect the property’s operations Provide professional service at all times, create and communicate high expectations for staff, holding them accountable for results.

Monitors the sales team to identify coaching and training opportunitiesAssesses interactions between the sales team and customers to provide appropriate feedback to ensure an exceptional customer experience in the storeCreates and implements action plans and training sessions for the sales team to align with changes in the company's vision or direction. (e.g., selling versus servicing customers )Actively recruit and identify potential talent to enhance the effectiveness of the store team in all work centers Executes focal process for sales team employeesCreates development and training plans for direct reportsFosters customer engagement and results by recognizing and rewarding team Ensures optimal floor coverage to maximize customer engagement, selling and task completion based upon the payroll goal Monitors and enforces adherence to all corporate policies (e.g., dress code, return policy, safety, LP, etc.) as directed by policy and procedure Implements shortage action plan in partnership with the leadership team to minimize loss and achieve shrinkage goal Executes all new hire orientations and training sessionsResponsible for all employee files and audit compliance Implements action plans to improve key performance indicators to maximize business opportunities Forecasts and utilizes trend patterns to create a schedule that will ensure appropriate floor coverage to complete all workload and maximize sales opportunities Analyzes customer experience survey results each month and creates strategic action plans to improve upon previous month's scoresExamines store sales and metrics daily, weekly and monthly to identify the successes and opportunities in the store

Stayed current on goals and priorities as it related to the selling floor Set the example of great customer service for sales staff Ensured that associates were upholding customer service standardsHandled complex customer situations in compliance with policy and proceduresAssisted customer experience manager with employee staffing and provided feedback on store associates' performance Assisted with on-the-floor training and coaching Monitored floor coverage, zoning and break schedules throughout shiftsWorked with the leadership team to improve daily sales trendsLed the sales team to increase performance surrounding the brand credit card