Knowledge Management:Certified Knowledge Manager-certification received in 2011 from International KM Institute*Create archive processes and maintain proposal archives for KPMC—creating and writing processes for archivists for federal and commercial archives including those processes for the Asia-Pacific KPMC team, as well as, the ability to enter and create new archives into the Proposal Center Archive Admin Tool.*Work with System Management Group to build, create, and successfully launch web-based tools on the intranet to support SalesOne audience.*Maintain and build pages, wikis, blogs, Project Trackers, and other formats of social media in AT&T tSpace to support the Global Customer Solutions organizations.*Build, Project manage, and maintain a variety of ePortal based knowledge databases and web pages located on SalesOne: Technical Solution Document (TSD) Database, TPI-Baseline Comparison Tool, Questionnaire Response Information Expert (QueRIE), Archiving and Proposal Process pages, Deal Process Improvement (DPI) site, and Q&A Database. Responsibilities include writing new content, updating pages, sustaining page freshness, responding to SalesOne Feedback.*Develop User Acceptance Testing practices and processes, as well as conduct UAT sessions to determine the success of our new web sites and web-based support tools within the GCS organization.Proposal Management:*Write content for proposals (commercial and Federal)-Customize proposal content from boilerplate responses, templates, and sales documentation.*Research knowledge using traditional and electronic techniques.*Use web-based management tools to support standard and custom proposal projects while adhering to strict timelines/deadlines.

*Content/Program Manager of Internal BellSouth websites suppoting salesforce, including: Sales Info Center (Proposals & RFP page) and Proposal Center/Generator. Provided project, program and content managment for each site. *Attended weekly meetings with Web Solutions Group and IT Group--entered and tracked change requests from site feedback and provided oversight for Proposal Development Group with Web Solutions Group developments. *Participant of the Field Advisory Board which ensured that our tools continue to meet the needs of our sales force. *Maintain Proposals & RFP website updating, intiating and incorporating changes.*Worked telecommunications/equipment hardware knowledge content in group's Proposal Answer Database.*Wrote and researched proposal content, as well as responded to proposals.*Consulted Proposal Teams and Sales Force on responding to RFPSs, RFIs and RFQs.

*Provided detailed coordination of all assigned responses to customer Requests for Proposals (RFP) with the Bid Managment Support Group.*Coordinated with all position levels within BellSouth Sales, Contract, Technical Support, Product Management and Bid Management, as well as outside entities to ensure efficient and correct flow of bid response production activities, timely receipt of all deliverables, compliance with RFP structure requirements and final project completion.*Conducted surveys and reported on results regarding formal bid opportunities where a decision was made by a customer, win or lose.

*Provided detailed coordination of all positions levels within the BellSouth Companies and outside entities to maintain efficient and correct flow of bid response process and production.*Immediate clearical support for Technical Support Managers and Contract Managers as part of bid response efforts.*Single point of contact for proposal archives and record library which including the following responsibilities: bid/proposals received and issued, legal contracts, and supplemental/legal documentation of contract terms and conditions oppportunities.