Amy Wilcox Email & Phone Number

Toronto, Ontario, Canada

- Manage program readiness for net-new off-shore prospecting effort - Support National Accounts/Enterprise level business partners with marketing requirements; including but not limited to Request for Proposal presentations, Quarterly business review templates, program marketing for group purchasing organizations to engage members and increase revenue for both parties- Developed in-market messaging and product campaigns for the Shred-it brand- Developed and managed data acquisition programs to support Go-to-Market efforts

Oakville, On

- Perform business-critical whitespace analysis to discover market potential - Engaged in business transformation activities to ensure data quality- Managed a lead prioritization process to enhance outbound prospecting efforts for our sales team- Created Smart Targeting analysis based on current customer base and past purchasing seasonality to ensure marketing efforts were as effective as possible

Toronto, Canada Area

Successfully coordinated a client base of 150+ travellers at any given time, effectively managing a wide variety of departure dates/times and travel itineraries. Demonstrated excellence in tracking customer data and trip status through daily use of Salesforce CRM; regularly developed and analyzed dashboards and reports to gain insights on client life-cycle and client experience. Helped to improve the net promoter score to 94 percent for the Trips Team, by analyzing data collected from newly implemented customer surveys. The data helped our team recognize that our client’s wanted to feel better prepared for their trip and resulted in a change to our client on-boarding procedure.Researched, wrote, and implemented multiple Standard Operating Procedure guides, providing routine updates and training to ensure information was disseminated clearly.

Working along side young people and adults to implement sustainable development programs internationally.ME to WE Trips provide youth with tangible leadership skills, along side service based learning and cultural immersion. Along with a partner, I have facilitated trips with ME to WE to both Ecuador and India, taking lead on medical, logistical, and interpersonal emergencies while leading groups of 20+ students, teachers, and corporate guests.

Worked directly with the CEO of ME to WE, maintaining the highest level of accountability and discretion. Supported the entire executive office team, ensuring all given tasks were prioritized in order to best support the overall team.

Worked as a Front Office Supervisor, responsible for both opening and closing the front office, including balancing cash drawers, completing daily reports, and record keeping. Supervised a team of part time front office associates, managing moral and interpersonal relations. Effectively multi-tasked during both regular and high volume sales periods to properly execute all aspects of the position, including reception, sales invoicing, and customer service. I was chosen to train front office staff at a new store in Brantford, regularly liaising between Guelph and Brantford to ensure the highest level of customer service during a time of high volume sales in each store. Engaged in training sessions on an individual and group basis.

Bachelor Of Arts (B.A.), English Language And Literature, General

Certification, Digital Analytics