Project Manager, Customer Solutions
CurrentServed as project manager, successfully navigating the client experience throughout the lifecycle of the project for a portfolio of more than 8 commercial biopharma projects recognizing over $3.2 million in revenue for the company, with up to 6 projects running in parallel at a given time. Led cross-functional project teams in delivering results to customers, working with team members to establish internal and external milestone timelines, identifying potential areas of risk throughout the project, and working to mitigate and communicate such risks to the client when necessary.Oversaw project milestones and deliverables through regular review of project progress, for projects ranging from short term (results delivered within weeks) to long-term, multi-year initiatives. Identified changes in project plans from original scope of work, and created a plan of action to address such changes both internally and with the client. Led internal and external project meetings, including project kick-off and results delivery; provided meeting summaries and action items; and confirmed resolution of action items across client and internal teams.Individually drove an internal initiative to identify and implement multiple improvements to the publications management process within the organization, which included creating tracking systems, establishing a multi-disciplinary review process, and streamlining communications related to publication status updates throughout the company. Created and managed a Publications Committee involving Executive and Senior Leadership, responsible for oversight of company related publications and building an annual publications plan aligned with organizational goals.Proficiently used Google Workspace and project management tools such as JIRA to maintain project portfolios, calendars, and multi-department internal and external deliverable tracking.