Responsible for creating and maintaining staffing schedules for 30+ employees on a monthly basisAssisted in the bi-weekly execution of employee payrollProvides daily managerial supervision for 30 + plus employees in a 5000 square feet medical day spaResponsible for the execution of all marketing strategiesResponsible for maintaining cost control of back bar and retail products up to 75,000 dollars a yearCreated and maintained quarterly budget forecastsVendor liaison for all Spa carried retail linesResponsible for execution of all employee trainingResponsible for maintaining and maximizing appointment book to maximum capacity to ensure high daily profit margin.

Greeted guests, coordinated airline crews for check in.Assigned airline crew rooms, checked crews out of the hotel.Resolved any guest challenges or issuesCompleted the registration process to ensure a seamless experience for arriving airline crew.

To provide assistance to all incoming guests: Room assignments for a 567 room hotel, credit resolution, reservations, as well as guest folio maintenance. Coordinator for group and vip arrivalsProvided daily supervision for F&B staff for breakfast service: closing of house checks; guest complaint resolution; and daily closeout reports for room service and breakfast service in the hotel.Maintained union policy and procedures for food and beverage departmentMember of the hotel Fire Safety Committee, named Employee of the Month August 2006 and February 2007