Provide positive, upbeat, and forward-facing communication with investors, vendors, superintendents, brokers, lenders, realtors, etc., with the ability to interact professionally and deliver top-quality customer service.Creation of Google Drive and SharePoint folders, saving and storing of builder documents and sales contracts.Tracking and management of construction and contractual timelines, and communication regarding timelines to all parties involved, including, but not limited to, weekly email updates.Administrative and ongoing support to the Director of Operations and the team.Management and consistent updating of multiple spreadsheets and documents for the department, based in Google Drive and Microsoft Office.Management of filing and organizational systems for the departmentPreparation and management of process and procedure documents for the departmentCoordinating between departments and operating units in resolving day-to-day administrative and operational problems.Oversee and follow up on all project close-out items, services, documents on completion of the projects.Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).Day-to-day operational matters related to new construction.Project management.Follow established administrative procedures for personnel, contracts, and construction.

Lead support for Executive Director and three Assistant Principals in the Career, Technical, Adult, and Alternative Education department.Commended by leadership for ongoing project support, eye for detail, understanding of organizational operations, and identifying problems and challenges to create actionable solutions; won 2019 Employee Of The Year.Maintain Outlook calendars and schedules for executives, effectively rescheduled meetings and travel to accommodate upper management and external demands, and maintained complete confidentiality with sensitive corporate and personal information. Coordinate meetings for Executives, draft meeting agendas and presentations, take notes and minutes, and lead follow up on all open action items. Directed travel requests, calculated and communicated per diem, lodging, meals, airfare, rental car, and incidental requirements, and tracked corporate credit cards; booked user-friendly travel arrangements within established standards for cost.Audit and reconcile expenses for team, collect and review all receipts, and confirm each charge was work related or previously approved; ensured employees traveled responsibly, used cost effective modes of transportation, and improved personnel satisfaction.Develop outreach messaging, review historical engagement numbers to improve targeting of messaging, and work with Executives to finalize content. Spearhead event planning for community events, meetings, and camps for K-12 & Adults; oversee all aspects of multiday events with upwards of 300 attendees, develop event project timelines, budgets, and lead internal team of event specialists, and work directly with corporate, industry, and community partners. Chair of department social committee, lead team to develop programming and events to boost employee engagement, collaboration, and morale, and organize special events, department outings, and holiday parties.

Led administration of benefits programs for enterprise clients and their employees via phone and email; review claims and medical records, compare findings to job and state requirements to determine eligibility, manage communication and payments; continuously achieved 100% accuracy on individual audits.Serve as primary case manager for selected clients, work with case teams to address and resolve questions, and handle escalated issues when needed; worked with health care providers to resolve billing and reimbursement issues.Supported project to launch new CRM software system to track claims, calls, and members, partner with IT leaders to test workflows and data, and contributed to final data transfer and launch; assisted in training fellow analysts on new system and enabled successful launch.