Amy Zou Email and Phone Number

• Ensured timely and quality completion of business examinations.• Constant multi-tasking and organization of up to 18 businesses under examination. • Detail focused reviews of invoices, books and records, and other documentation provided by businesses during the examination.• Gained a competent understanding and is able to accurately apply Excise Tax Act legislation to examinations.• Constant efficient communication with teammates and team leader in regard to different issues that may arise during examinations.• Provided quality customer service in communication with registrants/ businesses and always ensured registrant’s thorough understanding of situation.• Constant detailed documentation of conversations made with registrants/businesses.

• Monthly planning of weekly youth events and activities for youth ages 12-18, having 15 to 30 members. • Constant communication and delegation of responsibilities to 4-8 volunteers varying weekly.• Communication with church leadership and community quarterly through written reports an oral presentation to a board of 10 members.• Ensuring safety regulations and respect for one another is met in weekly activities, long-distance travel and group sports/games. • Developed acute problem-solving skills for resolving issues that arose on the spot, ranging from miscommunication to event coordination with other volunteers.

• Clear and detailed communication between co-workers and customers concerning preparations, food or drink orders and other work-related issues that may arise• Great attention to detail and quality while making multiple orders under time pressure during morning and lunch rushes• Attentiveness to the store’s standards of cleanliness and consistent diligence in upkeep of standards• Maintained memorable friendships and professional relationships between customers and co-workers