Amy Chin Email & Phone Number

• Dashboard Development: Collaborate with cross-functional teams, including Delivery Managers and Solution Engineers to understand the business metrics and change requests. Design data marts, create and optimize data models within Power BI. • Dashboard Migration: Migrated dashboards from Sisense to Power BI platform• Dashboard Maintenance: Manage and maintain dashboards in the EMEA region mostly, across multiple data visualization platforms such as Power BI, Qlikview and Sisense. Regularly monitor data sources, connections and identify any potential issues.• Internal and External User Support: Address user queries and provide timely support to resolve technical issues.

Singapore

• Trained and supported the establishment of a SaaS solution unit in APAC (Professional Service SME)• Maintained BI dashboards, including evaluation and implementation of dashboard change requests• Collaborated in solution migration planning and activities

Singapore

• Lead external client workshop to gather tangible actions for project KPIs• E2E Responsibility for the setup, configuration, maintenance of project KPIs and reporting including UATs • Provision of end user support for clients in the APAC region including troubleshooting Level 2 mobile application issues• Collaborated with project stakeholders and R&D teams on change requests and new developments• Performed field visits to tackle solution gaps and deliver a resilient solution to clients• Trained and supervised remotely new project assistants

Singapore

• Managed and ensured timely completion of textbooks and resources from manuscript to final print• Cross Landscape Communication: Governing bodies, authors, teachers, reviewers and designers to facilitate discussion• Content editing, proofreading, preparation of artwork briefs and copyright clearance• Recruitment of freelancers for project needs• Trained and supervised new editorial assistants

Singapore

• Portfolio: Corporate SME accounts and leisure travelers • Customized and developed travel solutions especially for multi-cities and round-the-world routes travel requests• Proactively negotiated deals, and built effective working relationships with tour operators, hotels and airlines• Resolution of crisis disruptions with travel alternative by leveraging on strategic business relationships• Built and grew repeat client base to achieve monthly sales targets

Bachelor Of Science (B.Sc.), Applied Mathematics, Honours

Activities and Societies: Interfaculty Games(badminton), NUSSU Volunteer's Action Committee

Summer Program, Applied Mathematics