Amy Chin Email & Phone Number

• Dashboard Development: Collaborate with cross-functional teams, including Delivery Managers and Solution Engineers to understand the business metrics and change requests. Design data marts, create and optimize data.
• Dashboard Migration: Migrated dashboards from Sisense to Power BI platform
• Dashboard Maintenance: Manage and maintain dashboards in the EMEA region mostly, across multiple data visualization platforms such as Power BI, Qlikview and Sisense. Regularly monitor data sources, connections and.
• Internal and External User Support: Address user queries and provide timely support to resolve technical issues.

Singapore

• Trained and supported the establishment of a SaaS solution unit in APAC (Professional Service SME)
• Maintained BI dashboards, including evaluation and implementation of dashboard change requests
• Collaborated in solution migration planning and activities

Singapore

• Lead external client workshop to gather tangible actions for project KPIs
• E2E Responsibility for the setup, configuration, maintenance of project KPIs and reporting including UATs
• Provision of end user support for clients in the APAC region including troubleshooting Level 2 mobile application issues
• Collaborated with project stakeholders and R&D teams on change requests and new developments
• Performed field visits to tackle solution gaps and deliver a resilient solution to clients
• Trained and supervised remotely new project assistants

Singapore

• Managed and ensured timely completion of textbooks and resources from manuscript to final print
• Cross Landscape Communication: Governing bodies, authors, teachers, reviewers and designers to facilitate discussion
• Content editing, proofreading, preparation of artwork briefs and copyright clearance
• Recruitment of freelancers for project needs
• Trained and supervised new editorial assistants

Singapore

• Portfolio: Corporate SME accounts and leisure travelers
• Customized and developed travel solutions especially for multi-cities and round-the-world routes travel requests
• Proactively negotiated deals, and built effective working relationships with tour operators, hotels and airlines
• Resolution of crisis disruptions with travel alternative by leveraging on strategic business relationships
• Built and grew repeat client base to achieve monthly sales targets

Bachelor Of Science (B.Sc.), Applied Mathematics, Honours

Activities and Societies: Interfaculty Games(badminton), NUSSU Volunteer's Action Committee

Summer Program, Applied Mathematics