We collectively strive to provide a best-in-class customer experience throughout our entire customer lifecycle. My teams comprised of Business Consulting, Success Management, Customer Operations and PMO spearhead onboarding, implementing, supporting, and realizing value across our Customer base. We focus on getting Customer live on Intradiem as quickly and smoothly as possible, then providing a white glove Customer Success experience through the real true relationships we have with our Customers.

Proudly leading a team of project management professionals accountable for planning, launching, monitoring, reporting and managing day-to-day activities of assigned large, complex, technical projects and ongoing strategic programs, per industry best practices and company standards. I ensure that work activities are properly defined, planned, and executed to achieve desired outcomes and overall alignment with business strategy and long-term goals.

I spearhead our Customer Success Journey at Intradiem, ensuring we have a clear and successful operational process through best practices, adherence to process and focus on reaching the goals that drive success for our Customers. It's important to always look at our work from the Customers perspective and ensure that what we do on the inside provokes the most benefit to those trusting us to deliver. I work side by side Operations resources including Success Management, Project Management, Support and Education to analyze the day-to-day operations, drive adherence to best practices, identify gaps in performance, rand leading strategic initiatives to continuously improve our organization.

My reach is broad in this role, allowing me to extend my expertise both within strategic business analytics as well as serving as the FinancialForce Administrator for the Operations organization. I focus on working directly with each of the different Operations teams, including Services Delivery, Success Management, Support and Education to analyze the day-to-day operations, identifying gaps in performance, and utilize my FinancialForce experience to fill those gap with process improvements. Through my work, I am able to have an effect on operational excellence and process governance by delivering on strategic initiatives and process change improvements. In addition my FinancialForce expertise lends to detailed business analytics that drive our utilization, forecasting and resource management decisions.

As the Global Business Operations Manager, I act as a Project Manager to each of our Business Regions. My relationships with Vendors, Users and Business Leaders is important to my success. I focus on working directly with these business groups to analyzing the day-to-day operations of our organization across multiple regions and identifying gaps in performance. Through my work, I am able to have an effect on operational excellence and process governance by delivering on strategic initiatives and process change improvements. In addition to these strategic tasks, my role includes managing a PMO team that provides routine administration, business platform support, and data reporting globally.

I assist Coca-Cola Enterprises & Coca-Cola North America Account Executives in implementing national programs for existing bottle/can customers. These responsibilities include coordination of all new installs, removals, and relocation of coolers and vendors in national accounts. I am the primary contact for the customer to manage the implementation of national programs for Coca-Cola.

Direct report to the COO, duties include Inventory Control, Purchasing, Orders Processing, Accounts Receivable, Organizing Outgoing Jobs and Equipment.

I have held many positions within Multi Media Services, including Orders Processing, Accounts Receivable, Office Manager, Marketing and Sales Support, and most recently Inside Sales. My experience working with customer in the Corporate Audio Visual market has provided me with the professionalism and service skills that are most important to customers, and I believe I have had the ability to make many customers in my path very proud of our work together.