Amy Oh Email and Phone Number

• Researched and analyzed the community of international students to position business in highest interest in academic needs • Developed and implement weekly lessons that suit the learners’ goals and needs – instructing international students to meet the proficiency standards of higher education • Instructed international students in passing English interviews for university• Provide in-person and online instruction to 6 international students per year

• Instructed all subjects in an all-inclusive classroom setting to 30 students in which 95% are of minority communities and 56% are low-income.• Created and implemented consistent classroom routines and structure to provide students with a safe and predictable learning environment. • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.

• Documented and collected data from customer interactions effectively for potential change in leadership • Prioritized tasks for the team in achieving sales goals • Provided prompt, accurate, customer service to clients regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification weekly through email and calls, with a 96% customer satisfaction rate