Amy Antos Email & Phone Number

Georgetown, TX, US

Liberty Lake, WA

• SOFTWARE IMPLEMENTATION: Implemented technical solutions for utility companies throughout the US, Caribbean & Canada from the initial planning stages, throughout installation, process design, testing, & onsite.
• Provide valuable reporting metrics with graphs & charts on the performance of the service teams on customer cases for senior management. Data extraction utilizing SQL queries from databases.SYSTEM ADMINISTRATION.

Providing full service photography experience to include a design & planning consultation, hair & makeup services and providing quality, heirloom products for contemporary glamour, portraits, personal branding and business headshots.Quality and service is the focus of Beyond A Studio.A business owner wears many hats: Accountant & bookkepper, Web Designer.

Olympia, WA

• DESKTOP SUPPORT: Provide desktop technical support at a tier 2 level supporting service desk incidents and service requests in a networked, Microsoft Windows environment along with state point of sale (POS) systems.
• Administer a hardware lease program replacement on a 3-year cycle which included laptops & desktop upgrades. Decided on hardware specs and worked with government contractor to purchase equipment. Loaded Software image.
• Certified in ITIL\IT Service Management: Framework of IT best practices for delivering IT services.
• Handpicked by management to be a core team member in a multiple year long project responsible for implementing ITIL methodologies & best practices along with multiple process improvement efforts. Established an IT.

Washington State Employment Security Department

• BUSINESS ANALYSIS: Liaison between customers, users, product mangers and developers for enterprise system change requests. Communicated the business needs and system requirements to the technical teams, additionally.
• Conducted business process analysis to better understand and interpret reporting needs. Additionally created business & technical requirements documents, flowcharts, diagrams, and user documentation.
• Created test scripts to test system changes, validating data & security utilizing database query tools.

Washington State Employment Security Department

• EXECUTIVE SUPPORT: Served as support staff for executive level management (Assistant Commissioner). Managed inbox, scheduled meetings, and proofread business communications. Website administrator for several workplace.
• Supported the human resources department staff in the annual employee review process and investigations as well as serving on interview panels.

PERSONNEL MANAGEMENT: Served on the squadrons command support staff team. Responsible for executive level administration and supporting the military personnel assigned to the logistics squadron. Maintained personnel information folders, evaluated offices records management & archival procedures against records retention policies and directives. Ensured.