Amy Atkins Email and Phone Number
Amy Atkins work email
- Valid
- Valid
- Valid
Amy Atkins personal email
- Valid
Amy Atkins phone numbers
Welcome, Amy here. I am a focused, multitalented and confident professional with a background rooted in Operations, Training and Human Resources. Learn more: HIGHLIGHTS− I’ve worked tirelessly throughout a career that spans 25+ years− As a professional, I am skilled in seamlessly fostering relationships with clients and colleagues at all levels− I bring to any role a proven work ethic, paired with my superb service delivery and decision making skills− I have a proven aptitude for delivering clear communication that contains a sense of strategic direction− At any stage in my career, I’ve proven myself to be a quick and eager learner, always willing to absorb new ideas − Generally, I find that I thrive under pressure in settings that are fast-paced and high-pressure in nature− My goal at all times is to move my company forward, using the competencies and talents I’ve developed thus far − Driven to succeed, I fuel operational impact in support of achieving business and performance objectives− In my role as a leader, I am able to sustain an environment that is conducive to creative thinking, diversity and professional development− I exude a high level of confidence in all that I doSKILLSOrganizational DevelopmentTalent AcquisitionHuman ResourcesCable SystemsEmployee Relations Community/Governmental AffairsTrainingLeadership DevelopmentPerformance ManagementField OperationsCall Center Operations
-
Vice President, Strategic TalentAstound BroadbandSacramento, Ca, Us -
Vice President Human ResourcesAstound Broadband Oct 2021 - Present -
Sr. Director Human ResourcesWave Broadband Jan 2019 - Oct 2021Kirkland, Wa, UsSenior Director, Human Resources at Wave Broadband -
Director, Training Delivery East RegionCox Communications Mar 2018 - Dec 2018Atlanta, Ga, Us -
Vice President - Training And Organizational DevelopmentAltice Usa 2014 - Dec 2017Queens, New York, Us• Worked through the company’s acquisition of Suddenlink and Cablevision by Altice USA to lead all functional training for Care Center, Sales and Field Installation positions across the Altice domestic footprint• Work in conjunction with legacy Cablevision peers to standardize processes and sync the platform • Lead recruiting functions for the Care Center, Field Operations, sales and B2B sectors• Expanded the Call Center Virtual Training model to train talent and streamline head count; saved $200K to date• Headed operations for the Learning Management Systems (CSOD) for the Learning and Performance platforms• Introduced and set into motion an online performance evaluation method• Commenced the use of virtual learning communities through the LMS to enhance learning across the organization while connecting a diverse employee base disbursed across various regions• Overcame geographical challenges to coordinate the uniquely distinctive functional training and recruitment teams• Directed the Leadership Curriculum for all exempt leaders prior to the acquisition• Skillfully negotiated vendor contracts to uphold fiscal soundness while teaching others how to follow suit -
Director Of Call Center OperationsSuddenlink Communications 2012 - 2014St. Louis, Mo, Us• Handled inbound Care Center functions for over 100K subscribers throughout the West Region in AZ and CA • Developed a seamless inbound call flow into Account Services and Technical Support for all clientele• Bolstered customer satisfaction levels by working in conjunction with Field Operations to blend Call Center and Field functions; collectively improved NPS scores by producing a self-sustaining sales environment• Attained or surpassed service-level objectives month over month in the areas of Account Services and Technical Support• Worked tirelessly within the Inbound Billing and Technical Support Departments to reinforce a positive, impactful sales culture; surpassed expectations and consistently outperformed larger centers -
Regional Dispatch ManagerSuddenlink Communications 2010 - 2012St. Louis, Mo, Us• Directed quota attainment efforts across all regional markets, including managing the workforce management routing system for 4.5K team leaders • Coached Supervisors during change management endeavors; guided them in effectively managing a team that worked across numerous remote locations• Led audit and performance improvements within the program to achieve system acceptance and boost performance• Integrated 31 distinct Dispatch Teams into one virtual support model for Dispatchers across locations• Created an impressive 24X7 outage management team, which included departmental and individual scorecards to measure both performance and progress -
Business Operations ManagerSuddenlink Communications 2010 - 2010St. Louis, Mo, Us• Managed the overall budget function of the Central District within the Texoma Region• Acted as an effective intermediary between local systems and the Regional Finance Team; included managing the budget and P&L for 11 district systems• Proactively organized and led pre-audits of system processes prior to formal audits• Maintained the district’s Centive Commission Database with exactness and attention to detail -
Director Of Business OperationsCox Communications 2003 - 2008Atlanta, Ga, Us• Directed daily functions for a 30K+subscriber network including 48 staff members and an annual revenue of $18M• Slashed operating costs by executing comprehensive safety training; earned Top System Safety Awards for three consecutive years due to efforts• Coached Managers during performance reviews and budgeting to offer personal development and growth opportunities for both Supervisors and front-line personnel• Recognized by the company as a top-tier system in the use of technical and customer service measures YoY• Emphasized a “Safety First” mindset in fulfilling all field operations; called on highly effective, results-focused safety practices and curricula -
Training ManagerCox Communications 2001 - 2003Atlanta, Ga, Us -
Senior Employee Relations ConsultantCox Communications 2000 - 2001Atlanta, Ga, Us -
Human Resource Generalist/Technical RecruiterBankfirst 1998 - 2000
Amy Atkins Skills
Amy Atkins Education Details
-
University Of Wisconsin-Green BayEnglish
Frequently Asked Questions about Amy Atkins
What company does Amy Atkins work for?
Amy Atkins works for Astound Broadband
What is Amy Atkins's role at the current company?
Amy Atkins's current role is Vice President, Strategic Talent.
What is Amy Atkins's email address?
Amy Atkins's email address is a.****@****ink.com
What is Amy Atkins's direct phone number?
Amy Atkins's direct phone number is +132565*****
What schools did Amy Atkins attend?
Amy Atkins attended University Of Wisconsin-Green Bay.
What skills is Amy Atkins known for?
Amy Atkins has skills like Performance Management, Leadership, Training, Call Centers, Management, Telecommunications, Team Building, Employee Relations, Recruiting, Customer Satisfaction, Team Leadership, Customer Service.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial