Amy Atkins Email & Phone Number
@suddenlink.com
7 phones found area 325, 314, 903, and 877
LinkedIn matched
Who is Amy Atkins? Overview
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Amy Atkins is listed as Vice President, Strategic Talent at Astound Broadband, based in Greater Sacramento, United States, United States. AeroLeads shows a work email signal at suddenlink.com, phone signal with area code 325, 314, 903, 877, and a matched LinkedIn profile for Amy Atkins.
Amy Atkins previously worked as Vice President Human Resources at Astound Broadband and Sr. Director Human Resources at Wave Broadband. Amy Atkins holds Bachelor Of Arts - Ba, English from University Of Wisconsin-Green Bay.
Email format at Astound Broadband
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AeroLeads found 2 current-domain work email signals for Amy Atkins. Compare company email patterns before reaching out.
About Amy Atkins
Welcome, Amy here. I am a focused, multitalented and confident professional with a background rooted in Operations, Training and Human Resources. Learn more: HIGHLIGHTS− I’ve worked tirelessly throughout a career that spans 25+ years− As a professional, I am skilled in seamlessly fostering relationships with clients and colleagues at all levels− I bring to any role a proven work ethic, paired with my superb service delivery and decision making skills− I have a proven aptitude for delivering clear communication that contains a sense of strategic direction− At any stage in my career, I’ve proven myself to be a quick and eager learner, always willing to absorb new ideas − Generally, I find that I thrive under pressure in settings that are fast-paced and high-pressure in nature− My goal at all times is to move my company forward, using the competencies and talents I’ve developed thus far − Driven to succeed, I fuel operational impact in support of achieving business and performance objectives− In my role as a leader, I am able to sustain an environment that is conducive to creative thinking, diversity and professional development− I exude a high level of confidence in all that I doSKILLSOrganizational DevelopmentTalent AcquisitionHuman ResourcesCable SystemsEmployee Relations Community/Governmental AffairsTrainingLeadership DevelopmentPerformance ManagementField OperationsCall Center Operations
Listed skills include Performance Management, Leadership, Training, Call Centers, and 42 others.
Amy Atkins's current company
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Amy Atkins work experience
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Vice President Human Resources
Current
Director, Training Delivery East Region
Vice President - Training And Organizational Development
- Worked through the company’s acquisition of Suddenlink and Cablevision by Altice USA to lead all functional training for Care Center, Sales and Field Installation positions across the Altice domestic footprint
- Work in conjunction with legacy Cablevision peers to standardize processes and sync the platform
- Lead recruiting functions for the Care Center, Field Operations, sales and B2B sectors
- Expanded the Call Center Virtual Training model to train talent and streamline head count; saved $200K to date
- Headed operations for the Learning Management Systems (CSOD) for the Learning and Performance platforms
- Introduced and set into motion an online performance evaluation method
Director Of Call Center Operations
- Handled inbound Care Center functions for over 100K subscribers throughout the West Region in AZ and CA
- Developed a seamless inbound call flow into Account Services and Technical Support for all clientele
- Bolstered customer satisfaction levels by working in conjunction with Field Operations to blend Call Center and Field functions; collectively improved NPS scores by producing a self-sustaining sales environment
- Attained or surpassed service-level objectives month over month in the areas of Account Services and Technical Support
- Worked tirelessly within the Inbound Billing and Technical Support Departments to reinforce a positive, impactful sales culture; surpassed expectations and consistently outperformed larger centers
Regional Dispatch Manager
- Directed quota attainment efforts across all regional markets, including managing the workforce management routing system for 4.5K team leaders
- Coached Supervisors during change management endeavors; guided them in effectively managing a team that worked across numerous remote locations
- Led audit and performance improvements within the program to achieve system acceptance and boost performance
- Integrated 31 distinct Dispatch Teams into one virtual support model for Dispatchers across locations
- Created an impressive 24X7 outage management team, which included departmental and individual scorecards to measure both performance and progress
Business Operations Manager
- Managed the overall budget function of the Central District within the Texoma Region
- Acted as an effective intermediary between local systems and the Regional Finance Team; included managing the budget and P&L for 11 district systems
- Proactively organized and led pre-audits of system processes prior to formal audits
- Maintained the district’s Centive Commission Database with exactness and attention to detail
Director Of Business Operations
- Directed daily functions for a 30K+subscriber network including 48 staff members and an annual revenue of $18M
- Slashed operating costs by executing comprehensive safety training; earned Top System Safety Awards for three consecutive years due to efforts
- Coached Managers during performance reviews and budgeting to offer personal development and growth opportunities for both Supervisors and front-line personnel
- Recognized by the company as a top-tier system in the use of technical and customer service measures YoY
- Emphasized a “Safety First” mindset in fulfilling all field operations; called on highly effective, results-focused safety practices and curricula
Training Manager
Senior Employee Relations Consultant
Human Resource Generalist/Technical Recruiter
Amy Atkins education
-
University Of Wisconsin-Green Bay
Frequently asked questions about Amy Atkins
Quick answers generated from the profile data available on this page.
What company does Amy Atkins work for?
Amy Atkins works for Astound Broadband.
What is Amy Atkins's role at Astound Broadband?
Amy Atkins is listed as Vice President, Strategic Talent at Astound Broadband.
What is Amy Atkins's email address?
AeroLeads has found 2 work email signals at @suddenlink.com for Amy Atkins at Astound Broadband.
What is Amy Atkins's phone number?
AeroLeads has found 7 phone signal(s) with area code 325, 314, 903, 877 for Amy Atkins at Astound Broadband.
Where is Amy Atkins based?
Amy Atkins is based in Greater Sacramento, United States, United States while working with Astound Broadband.
What companies has Amy Atkins worked for?
Amy Atkins has worked for Astound Broadband, Wave Broadband, Cox Communications, Altice Usa, and Suddenlink Communications.
How can I contact Amy Atkins?
You can use AeroLeads to view verified contact signals for Amy Atkins at Astound Broadband, including work email, phone, and LinkedIn data when available.
What schools did Amy Atkins attend?
Amy Atkins holds Bachelor Of Arts - Ba, English from University Of Wisconsin-Green Bay.
What skills is Amy Atkins known for?
Amy Atkins is listed with skills including Performance Management, Leadership, Training, Call Centers, Management, Telecommunications, Team Building, and Employee Relations.
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