Amy Atkins

Amy Atkins Email and Phone Number

Vice President, Strategic Talent @ Astound Broadband
Sacramento, CA, US
Amy Atkins's Location
Greater Sacramento, United States, United States
About Amy Atkins

Welcome, Amy here. I am a focused, multitalented and confident professional with a background rooted in Operations, Training and Human Resources. Learn more: HIGHLIGHTS− I’ve worked tirelessly throughout a career that spans 25+ years− As a professional, I am skilled in seamlessly fostering relationships with clients and colleagues at all levels− I bring to any role a proven work ethic, paired with my superb service delivery and decision making skills− I have a proven aptitude for delivering clear communication that contains a sense of strategic direction− At any stage in my career, I’ve proven myself to be a quick and eager learner, always willing to absorb new ideas − Generally, I find that I thrive under pressure in settings that are fast-paced and high-pressure in nature− My goal at all times is to move my company forward, using the competencies and talents I’ve developed thus far − Driven to succeed, I fuel operational impact in support of achieving business and performance objectives− In my role as a leader, I am able to sustain an environment that is conducive to creative thinking, diversity and professional development− I exude a high level of confidence in all that I doSKILLSOrganizational DevelopmentTalent AcquisitionHuman ResourcesCable SystemsEmployee Relations Community/Governmental AffairsTrainingLeadership DevelopmentPerformance ManagementField OperationsCall Center Operations

Amy Atkins's Current Company Details
Astound Broadband

Astound Broadband

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Vice President, Strategic Talent
Sacramento, CA, US
Amy Atkins Work Experience Details
  • Astound Broadband
    Vice President, Strategic Talent
    Astound Broadband
    Sacramento, Ca, Us
  • Astound Broadband
    Vice President Human Resources
    Astound Broadband Oct 2021 - Present
  • Wave Broadband
    Sr. Director Human Resources
    Wave Broadband Jan 2019 - Oct 2021
    Kirkland, Wa, Us
    Senior Director, Human Resources at Wave Broadband
  • Cox Communications
    Director, Training Delivery East Region
    Cox Communications Mar 2018 - Dec 2018
    Atlanta, Ga, Us
  • Altice Usa
    Vice President - Training And Organizational Development
    Altice Usa 2014 - Dec 2017
    Queens, New York, Us
    • Worked through the company’s acquisition of Suddenlink and Cablevision by Altice USA to lead all functional training for Care Center, Sales and Field Installation positions across the Altice domestic footprint• Work in conjunction with legacy Cablevision peers to standardize processes and sync the platform • Lead recruiting functions for the Care Center, Field Operations, sales and B2B sectors• Expanded the Call Center Virtual Training model to train talent and streamline head count; saved $200K to date• Headed operations for the Learning Management Systems (CSOD) for the Learning and Performance platforms• Introduced and set into motion an online performance evaluation method• Commenced the use of virtual learning communities through the LMS to enhance learning across the organization while connecting a diverse employee base disbursed across various regions• Overcame geographical challenges to coordinate the uniquely distinctive functional training and recruitment teams• Directed the Leadership Curriculum for all exempt leaders prior to the acquisition• Skillfully negotiated vendor contracts to uphold fiscal soundness while teaching others how to follow suit
  • Suddenlink Communications
    Director Of Call Center Operations
    Suddenlink Communications 2012 - 2014
    St. Louis, Mo, Us
    • Handled inbound Care Center functions for over 100K subscribers throughout the West Region in AZ and CA • Developed a seamless inbound call flow into Account Services and Technical Support for all clientele• Bolstered customer satisfaction levels by working in conjunction with Field Operations to blend Call Center and Field functions; collectively improved NPS scores by producing a self-sustaining sales environment• Attained or surpassed service-level objectives month over month in the areas of Account Services and Technical Support• Worked tirelessly within the Inbound Billing and Technical Support Departments to reinforce a positive, impactful sales culture; surpassed expectations and consistently outperformed larger centers
  • Suddenlink Communications
    Regional Dispatch Manager
    Suddenlink Communications 2010 - 2012
    St. Louis, Mo, Us
    • Directed quota attainment efforts across all regional markets, including managing the workforce management routing system for 4.5K team leaders • Coached Supervisors during change management endeavors; guided them in effectively managing a team that worked across numerous remote locations• Led audit and performance improvements within the program to achieve system acceptance and boost performance• Integrated 31 distinct Dispatch Teams into one virtual support model for Dispatchers across locations• Created an impressive 24X7 outage management team, which included departmental and individual scorecards to measure both performance and progress
  • Suddenlink Communications
    Business Operations Manager
    Suddenlink Communications 2010 - 2010
    St. Louis, Mo, Us
    • Managed the overall budget function of the Central District within the Texoma Region• Acted as an effective intermediary between local systems and the Regional Finance Team; included managing the budget and P&L for 11 district systems• Proactively organized and led pre-audits of system processes prior to formal audits• Maintained the district’s Centive Commission Database with exactness and attention to detail
  • Cox Communications
    Director Of Business Operations
    Cox Communications 2003 - 2008
    Atlanta, Ga, Us
    • Directed daily functions for a 30K+subscriber network including 48 staff members and an annual revenue of $18M• Slashed operating costs by executing comprehensive safety training; earned Top System Safety Awards for three consecutive years due to efforts• Coached Managers during performance reviews and budgeting to offer personal development and growth opportunities for both Supervisors and front-line personnel• Recognized by the company as a top-tier system in the use of technical and customer service measures YoY• Emphasized a “Safety First” mindset in fulfilling all field operations; called on highly effective, results-focused safety practices and curricula
  • Cox Communications
    Training Manager
    Cox Communications 2001 - 2003
    Atlanta, Ga, Us
  • Cox Communications
    Senior Employee Relations Consultant
    Cox Communications 2000 - 2001
    Atlanta, Ga, Us
  • Bankfirst
    Human Resource Generalist/Technical Recruiter
    Bankfirst 1998 - 2000

Amy Atkins Skills

Performance Management Leadership Training Call Centers Management Telecommunications Team Building Employee Relations Recruiting Customer Satisfaction Team Leadership Customer Service Human Resources Vendor Management Process Improvement Leadership Development Operations Management Customer Retention Organizational Development Coaching Strategy Contact Centers Program Management Cross Functional Team Leadership Employee Training Strategic Planning Talent Management Strategic Partnerships Broadband Personnel Management Employee Benefits Analysis Benefits Administration Customer Experience Project Management Organizational Growth Business Process Improvement Business Analysis Crm Microsoft Office Field Operations Relationship Building Interpersonal Communication Creative Problem Solving Organization Skills Time Management

Amy Atkins Education Details

  • University Of Wisconsin-Green Bay
    University Of Wisconsin-Green Bay
    English

Frequently Asked Questions about Amy Atkins

What company does Amy Atkins work for?

Amy Atkins works for Astound Broadband

What is Amy Atkins's role at the current company?

Amy Atkins's current role is Vice President, Strategic Talent.

What is Amy Atkins's email address?

Amy Atkins's email address is a.****@****ink.com

What is Amy Atkins's direct phone number?

Amy Atkins's direct phone number is +132565*****

What schools did Amy Atkins attend?

Amy Atkins attended University Of Wisconsin-Green Bay.

What skills is Amy Atkins known for?

Amy Atkins has skills like Performance Management, Leadership, Training, Call Centers, Management, Telecommunications, Team Building, Employee Relations, Recruiting, Customer Satisfaction, Team Leadership, Customer Service.

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