Amy Aurelio, Ma Email & Phone Number

Chicago, Illinois

Working in collaboration with the Department of Mental Health, I contribute to the fight against homelessness by supporting a caseload of ~2,000 tenants, landlords, and agency quality administrators.

Remote

Leveraging project management and coordination strengths, I drove efficiency and effectiveness across this non-profit dedicated to helping Black and Latine students navigate the financial industry through exposure, education, and internship experience. From managing calendars and emails/correspondence to coordinating travel, and accommodations for 14 employees/board members and the ~600+ students they serve, I harnessed strengths in detail orientation, communication, project management, and problem-solving to meet deadlines and establish process effectiveness. Key Contributions:➢ Enabled “lunch and learn” series by building relationships with, scheduling, and coordinating 100+ volunteers from top-tier financial firms.➢ Equipped board members to make data-driven decisions by designing and implementing Excel spreadsheets to track financial and expense data.➢ Supported operations within non-profit startup by assisting with database, benefits, and new program/system testing. Solidified housing/benefits policy and selected medical benefits plan.➢ Minimized costs while achieving quality goals by researching, ordering, and procuring swag items for summer program students.➢ Initiated and fostered relationships with 100+ stakeholders from major bank networks, including Goldman Sachs, William Blair, and Morgan Stanley, as first point of contact.➢ Coordinated 12-week summer program for 200 students with no service interruptions after transitioning from virtual to in-person environment during height of COVID. Managed testing, social distancing, and safety protocols.Key Skills:➢ Volunteer Management➢ Data Management➢ Operations & HR Startup Support ➢ Purchasing & Marketing➢ High-Stakes Relationship Building➢ Problem-Solving & Risk Mitigation

Chicago, Illinois

I leveraged attention to detail and interpersonal communication strengths to pre-screen patients for COVID vaccination appointments, check in/register patients, document vaccine administrations, observe patients post-vaccine, and check out/discharge patients. Key Contributions: ➢ Ensured efficiency and safety by greeting/managing pedestrian and vehicle traffic flow. ➢ Demonstrated flexibility by assessing inventory and completing other organizational tasks.Key Skills: ➢ Attention to Detail ➢ Regulatory Compliance ➢ Interpersonal Communication ➢ Cross-Functional Collaboration ➢ Organization & Administration

Chicago, Illinois

By providing daily and strategic administrative support, I supported one of Chicago’s largest and oldest human services providers to serve ~400K+ people in need. I leveraged attention to detail to review, audit, and correct invoice and expense reports; manage inventory, and order supplies. I also used my creative skills to author a bi-weekly employee newsletter and design marketing collateral. Key Contributions:➢ Boosted morale across departments by revitalizing bi-weekly employee e-newsletter with circulation of 1K+ by implementing engaging, interactive content.➢ Drove marketing goals by managing design products, including flyers, annual reports, invitations, and banners, facilitating weekly meetings with 3 designers.➢ Aided transition to remote work due to COVID restrictions without slowdowns or missed deadlines.Key Skills:➢ Communication & Writing ➢ Marketing Collateral & Design➢ Change Management

Chicago, Illinois

Working in collaboration with the Department of Mental Health, I contributed to the fight against homelessness by supporting a caseload of ~450+ tenants, landlords, and agency quality administrators. Key Contributions:➢ Promoted to Administrative Coordinator based on quality and communication background.➢ Resolved challenges with difficult clients by leveraging strengths in conflict management and staying calm.Key Skills:➢ Leadership➢ Problem Solving➢ Conflict Resolution

Chicago, Illinois

Demonstrating strong communication, analysis, and data management skills, I initiated contact, collected data, and completed applications for Bridge Subsidy Initiative consumers, using HUD subsidized housing program guidelinesKey Contributions: ➢ Communicated with case managers, consumers, and agency quality administrators to address consumers' needs ➢ Solicited and collected materials for HAP contract execution; completed data entry via Housing Pro ➢ Prioritized and maintained caseload; assisted program director, lead housing specialist, and housing inspectorsKey Skills: ➢ Case Management ➢ Customer Service ➢ Data Management ➢ Interpersonal Communication ➢ Cross-Functional Communication ➢ Project Management

Palos Heights, Illinois

I contributed to smooth operations by enforcing regulatory compliance and quality assurance and processing new vendor applications.Key Contribution: ➢ Served as assistant to the President, Senior VP, VP of Operations, and IT Director.Key Skills: ➢ Quality Assurance ➢ Regulatory Compliance ➢ Administration ➢ Cross-Functional Collaboration

Munster, Indiana

Leveraging communication and compliance skills, I received and registered patients for physical therapy appointments at various locations throughout the Chicago metropolitan area. I completed paperwork for insurance verification and billing, processed confidential records, and assisted as a PT Aide.Key Contributions: ➢ Drove initiative to increase census by redesigning marketing materials. Key Skills: ➢ Document Management ➢ Interpersonal Strengths ➢ Administration ➢ Insurance Verification & Billing

Hobart, Indiana

I supported local businesses by developing and designing advertising components while assisting in the finalization of aesthetic and creative decisions.

Blue Island, Illinois

Communicating with instructors, staff, campus visitors, and students, I provided a wide range of administrative support, including customer service, data entry, and reporting.Key Contributions ➢ Ensured accuracy while compiling and analyzing attendance figures for weekly reports. ➢ Maintained confidentiality while managing student records and paperwork. ➢ Processed payments, prepared instructional materials, and graded examsKey Skills: ➢ Data Entry ➢ Data Anlysis ➢ Report Development ➢ Attention to Detail

Gary, Indiana

Combining my strengths in written communication and public speaking, I lectured and assigned papers, quizzes, and in-class writing prompts to first-year college writing students (including "non-traditional" adult learners).Key Contributions: ➢ Utilized learning management systems, PowerPoint, message boards YouTube, and instant messaging technology for communication and deepening lesson comprehension ➢ Mandated in-class reading period to enhance literacy and the understanding of the reading/writing connection ➢ Maintained positive classroom environment to foster learning and students' sense of communityKey Skills: ➢ Leadership ➢ Public Speaking ➢ Organization ➢ Strategic Planning

Merrillville, Indiana

• Conceptualized and designed new layout and advertisements for the newspaper of the Diocese of Gary• Designed brochures, posters, and related materials for other diocesan offices• Researched and implemented design, typography, and technology trends• Redesigned layout to better reflect identity of the local Catholic community readership• Established system to facilitate editorial brainstorming sessions• Liaised with printing house staff, advertisers, stock photo providers, and hardware/software tech support

Munster, Indiana

I accurately and efficiently utilized color correction and retouching software technology for newspaper, commercial print, and web usage.Key Skills: ➢ Attention to Detail ➢ Graphic Design ➢ Software

Munster, Indiana

I designed news pages for daily publication, utilizing multiple databases for copy and images.Key Skills: ➢ Layout ➢ Graphic Design ➢ Publications

Gary, Indiana

I served as a research and clerical assistant to faculty and staff, managing data entry, transcriptions, database management, and records management.Key Skills: ➢ Research ➢ Attention to detail ➢ Project Management

Hammond, Indiana

I Tutored high school students in English writing and language arts at the Purdue campus for TRIO Educational Talent Search.Key Skills: ➢ Interpersonal Communication ➢ Instructional Design ➢ Leadership

Hammond, Indiana

I oversaw design and layout of The Chronicle, a weekly university publicationKey Contribution: ➢ Trained and delegated duties to seven designers ➢ Presented workshops on creative/professional development ➢ Served on editorial boardKey Skills: ➢ Strategic Planning ➢ Team Leadership ➢ Layout Design

Hammond, Indiana

I tutored and mentored approximately 35 middle and high school students in language arts and English (including those with mild learning disabilities, at-risk, and gifted) for TRIO Educational Talent SearchKey Contributions ➢ Chaperoned educational field trips ➢ Proctored standardized exams ➢ Performed general clerical duties, including data entry, filing, mailing preparation, etc.Key Skills: ➢ Team Leadership ➢ Cross-Functional Collaboration ➢ Project Management

Master Of Arts (M.A.), English

Emphasis: Contemporary Literature, Cultural Studies, and Education Presenter, ‘The Politics of Dorothy Parker.’ LASS Spotlight.

Secondary Education And Teaching

Coursework toward Transition to Teach - English and Language Arts

Bachelor Of Arts (B.A.), Communication

Minor: Philosophy Emphasis: Journalism, Media Communication, and Performance