Amy Barnhill, Acc, Cpc, Cmc Email & Phone Number

Wilmington, North Carolina, United States

Tech Leader | Coach | Product Liaison | 99.999% Uptime- Coach IT Leadership team peers on accountability and communication- Lead a team of Developers, Business Analysts, Quality Analysts, and Designer- Coach team on career pathing- Groom and supervise software releases for 700+ users- Collaborate to design application solutions for new features- Deliver DISC Assessment Debriefs and Team Workshops- Develop and deliver Workshops for IT Leadership training- Collaborate to set standards for Check-Ins, Feedback, and Performance Reviews- Collaborate with business stakeholders for code modernizing requirements

Wilmington, North Carolina, United States

Application Analyst | Product Development | Ticket Process- Matured Ticket Requirement Process- Collaborated with stakeholders for inbound requests- Request design and ticket documentation for eight (8) Feature releases

ICF Coach | Life & Career | Core Values | Transformational CoachingAs an international personal coach, I help clients achieve personal and professional goals using a pure coaching approach. I work with clients to identify core values, life purpose and vision as a foundation that creates awareness and change. I work with clients to visualize their goals and create structure and action to achieve and maintain the commitment needed for personal fulfillment. I am a member of the International Coach Federation and adhere to their Code of Ethics.

Wilmington, North Carolina, United States

Application Solution Design | Quality Assurance | Support Automation | Customer Support Lead | CSAT 99% Scores | As a Support Engineer my focus was relaying information between product teams, management, and end users to propose and test new product ideas. I worked closely with Product Engineers to ensure our application exceeded the expectations of our clients in helping them Build Better Teams to achieve Better Results.Achievements and Completed Projects- Completed application platform update which included new User Interface and Experience- Built development requirements and design strategies for ongoing feature updates- Led Quality Assurance testing - Developed post release training resources for internal and external support- Managed client feedback from 20K users to propose technical solutions- Implemented Live Chat Support integration and built SLAs & Automation- Provided Tier II support for internal team members

Wilmington, North Carolina Area

Coach | Trainer | Organizational Development | Process-Driven ResultsI worked with partners, managers, and employees to create a coaching culture of consistency, accountability, and performance supported by a Mission, Vision, and Core Values.Achievements and Completed Projects- Created and delivered coaching programs including “Lead Like a Coach” for client managers- Trained client managers and assisted with performance review conversations- Deployed assessment tools and designed action plans for client organizational growth- Created and delivered International Coach Partner Programs- Developed Internal Leadership program and content

Wilmington, North Carolina Area

Digital Marketing | Product Management | $200K to $250M Annually | M&AGo Energies, LLC began in 2011 when previous Incorporation, Universal Fleet, Inc., sold the bulk of the fleet card portfolio to US Bank.Responsibility included 9 key functional areas:- Sales and Ops support for proposals and training- Brand Management- Sales Collateral- Social Media- Website development- Promotional and Sponsorships- Advertising

Wilmington, North Carolina Area

Operational Effectiveness | Customer Support Management | Training | Business Strategy & DevelopmentThe Fleet Card program from K.E. Austin Corporation expanded to a universally accepted program in 2007 under the Incorporation, Universal Fleet brand. Achievements and Complete Projects- Assisted with the transition to a new corporation (office facilities, brand, team)- Created and managed Customer Call Center for B2B programs- Built aspects of internally hosted applications- Managed Development Contractors - Audited US Bank Rebate Program resulting in $250K repayment- Designed Private Fuel facility projects

Wilmington, North Carolina Area

Client Relations | Customer Support | NC Fuel Card Contract- Managed multiple media touch campaigns for existing accounts including onsite reviews- Onboarded new customers and tailored the program for unique business needs- Designed RFP to win the NC Fuel Card Program contract

Wilmington, North Carolina Area

- Created and maintaining all in-house marketing collateral as well as community collateral- Coordinated with media and other outside vendors for marketing events held in the restaurant- Managed AP schedules and projections for 50+ vendors totaling more than $100K weekly

Certified Disc Practitioner, Communication

Assessments which measure and provide insight to behaviors, tendencies, and emotions for the understanding of self and how to adapt.

Mentor Coaching

Completed Mentor Coach Certification

Certification, Emotional Intelligence Coaching

Completed the comprehensive course to offer coaching for Emotional Intelligence competencies as well as provide an EQ Assessment.

Personal And Professional Coaching

Completed the Personal Certified Coach program, accredited by the International Coach Federation. As a global educational community, I.

Accounting & Interior Design

Art/Art Studies, General