Provide domestic and international business consulting and full-time employment addressing product, product operations, customer experience, and communications needs. Work practice includes RPI Blurb, Amplero, Providence Health Care, and Coupang.

Amazon Connections provides Amazon employees a confidential and effective way to give feedback on the workplace and help shape the future of the company. Built and led program management, product management, research science, business operations, business analytics and business intelligence teams to scale the program globally across all business functions.

Amazon Business is a new marketplace on Amazon.com that combines the selection, convenience and value customers have come to know and love from Amazon, with new features and unique benefits that address the needs of businesses. Amazon Business provides a unique shopping experience with access to hundreds of millions of products, business-only selection, free two-day shipping, business pricing, multi-user business accounts, approval workflow and much more. Directed program and product management teams for the Amazon Business Gateway, Detail Page, Search, Browse, Data Quality, Mobile, Lists, Reoccurring Deliveries, Navigation, and Live Expert teams in period of extreme development leading up to launch. Led technical writing, creation of product roadmap and yearly planning for post launch improvements.

WW Operations leader for Amazon Publishing during period of extreme growth. This includes management of 11 teams, overseeing end to end quality and ownership for all operational costs including CX and book design. Responsibilities include the production of all physical and digital books, inventory management for physical units, list management (what books publish when), vendor management, editorial and promotional copy, visual and UX design as well as product and technical program management for all translation, workflow and royalty processes.

Worked with Retail Customer Experience (RCX) and China technical leadership to create OP1 and OP2 plans and documents, planned RCX’s first usability study in China and executed on findings, partnered with the China business teams and internal technical teams to ensure that China is represented on key program roadmaps as well as creating, leading and executing program plans for the RCX CN development team – programs included search improvements, data quality feature enhancements and CX improvements. Partnered with China business leaders on best practices.

Led the U.S. Clothing Reset program from “red” to exceeding all stated Steam goals. Worked with U.S. business team to create business requirements, created 2010 Clothing program plan for US and International locales, and launched The Denim Shop in the US which included over 20 new website features such as the Freshness and Seasonality algorithm, search disambiguation widgets and a redesign of the Clothing Detail page. Launched a key subset of these features in all Clothing categories WW. Created strong partnerships with over 20 internal teams, leading them to meet an aggressive schedule which included monthly Bezos updates.

Grew CXBR program from an informal program into a sustainable and visible program. This included complete program documentation and evangelization, launch of Amazon’s Peculiar Ways, Working Backwards documentation and training and the creation of Gateway and Video content guidelines. Increased number of CXBR reviews by 350% year over year. Directed Amazon’s Peculiar Ways to become a core part of Amazon’s culture.

Lead Program Manager for Endless.com, Amazon's independent shoe and handbag site. Drove large-scale customer facing projects with site wide, revenue driving impact within the Merchants@ program. Responsible for writing and collecting business requirements, functional specifications, driving the product development schedule from design to release, optimizing time-to-market, and clearly communicating goals, roles, responsibilities, and desired outcomes to cross-functional, cross-divisional teams. Work closely with a wide variety of teams including account management, senior management, software development, web development, UI and design, and merchandising on product development and business requirements ensuring a common vision. Projects include managing key aspects of the Endless.com site as well as improvements to web site algorithms and merchandising add-ons adding over 10M in incremental revenue.

Responsible for all product images on the Amazon.com and Amazon.ca web sites. Led in-house production studio including teams of photographers, stylists, producers, software engineers and related support positions to upload over 10M images a year in support of product line expansions, PR and marketing programs. Managed creative and production processes. Developed and monitored all image style guides for retail offerings including developing visual merchandising standards for new categories while simultaneously driving innovation in existing categories. Created scaleable workflow processes for a creative staff and environment. Owned standards for product display and category visual merchandising on the Amazon.com site. Developed and maintained $1.5M departmental budget. Decreased permanent staff 20% while increasing throughput over 30% through automation. Projects launched include Search Inside the Book, Create Your Own Ring and Seller Central (vendor extranet) image uploads.

Developed, oversaw and maintained efficient and flexible systems to ensure the highest degree of product image quality and data coverage. Successes included the upload over 7M new images over the course of the year and the development of efficiencies that increased capacity 40%. Managed staff of 30+ salaried and hourly employees including creative professionals and data experts. Oversaw day to day operations of 5 teams to ensure that all visual and product data is uploaded accurately to the Amazon.com site to drive customer buying decisions. Provided guidance, leadership and problem solving for image standards, image submissions and data integrity. This included the scoping, development and management of multi-departmental processes such as budgetary forecasting, system storage requirements, data transfer and image processing and posting. Successfully managed $1M+ budget.

Originally hired to develop in-house photo studio and to lead departmental growth to keep pace with the companies expanding North American product offerings. Managed in-house photo studio, digital photo and post-production teams, including a staff of 25 including supervisors, photographers, stylists, assistants, project mangers, scanner operators and image processing artists that process over 3M images a year. Implemented internal and external processes for schedule development, visual standards and image submissions. Hired and scheduled freelancers to meet project deadlines. Researched, developed and implemented digital imaging processes and standards for product display on the Amazon.com site. Researched and purchased computer and digital photography equipment. Developed and maintained departmental budget including forecasting procedures that effectively lowered operating expenditures by 37%. Launched Amazon.co.jp imaging processes and facilities.

Create new product plans and drive improvements to Digital Railroad’s flagship Marketplace product offering. Manage 10 industry-leading editors and lead communications with contributing content providers. Drive improvements to search and other functionality. Guide teams on metadata and visual product needs, providing direction and scope, approving all technical specifications and roll out plans.

Created company wide scanning and image standards. Monitored all incoming images for scanning and printing technical standards. Created and maintained image library. Worked closely with design team to communicate photo needs to clients. Acquired and licensed outside art and photographic content. Organized, trafficked and proofed press sheets. Oversaw and maintained production schedule. Researched and purchased computer hardware and software.

Responsible for all new content added to the award winning PhotoDisc online image collection and CD-ROM product lines that served as a primary driver for company’s acquisition by Getty Images. Developed global image selection criteria and photographer communication standards. Edited top 10 content providers. Ensured that all image selections met sales criteria, customer needs and product placement requirements thru the development of creative briefs, departmental schedules and disc production processes. Edited imagery for key sales tools and marketing materials. Developed and managed departmental budget. Insured that all published images met visual and technical standards by working closely with the production, design and manufacturing groups.

Managed, edited and developed content ideas for the core group of 30 contributing photographers, including the highest revenue generating content providers. Set up disc production schedules, coordinated the timing of incoming content and ensured that all disc products were handed off on schedule. Core member of company logistics team. Researched, wrote and distributed all shots lists for disc products published by PhotoDisc. Developed and implemented acceptance protocols for additions to the PhotoDisc online image collection. Managed editing and image trafficking staff - including creative and budgetary processes.